On today’s episode of Service Drive, we’re joined by Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. The last time we spoke, his team had just hit an impressive...
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
Following the 2026 NADA Show in Las Vegas, Tom Harnetiaux, Growth Director at PayJunction, shared with CBT News how dealerships can protect profits amid slower new vehicle sales, longer vehicle...
As dealerships nationwide struggle to recruit and retain skilled technicians, Toyota of Puyallup is taking a different approach. Director of Technician Training, Wayne Bridges, joins us on the latest episode...