John Fairchild: How to have a successful Service Drive process
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The simple ‘paperwork’ mistake that could cost dealers $10,000
On the Dash:
CDK Global says a paperwork problem cost a dealer $10,000 during a manufacturer audit.
NADA calls federal record-keeping requirements among the most burdensome rules dealers face today.
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Building your own AI tools to power your dealership
More and more car dealers are turning to artificial intelligence to help streamline operations and customer service, but the choices can seem overwhelming. Now, some dealers are foregoing vendors and...
AI fixes the gaps that are costing you service customers
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to...
Why a dealership’s dispatch is key to calming service department chaos
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
