John Fairchild: How to have a successful Service Drive process
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Why fluid testing and transparency are replacing the old service menu
For decades, service departments have relied heavily on standard maintenance menus and rigid mileage intervals to drive recommendations. But as consumer expectations evolve and vehicle technology advances, top-performing dealerships are...
How training and transparency drove service to a 90% sent rate
A great service department doesn't happen by accident. It takes deliberate investment in people, training, and the tools that help teams do their jobs well.
On today’s episode of Service Drive,...
How dealers can improve service retention and create lifelong customers
Attracting new business and service is especially a top priority in automotive, but long-term success in fixed operations often comes down to retention. With ongoing retention pain points, Spencer Nicholson,...
Where did all the gravy work go?
Why am I seeing so much repair work in shops today instead of the healthy balance of maintenance and repair work we used to enjoy? The answer is actually simple: the average...
