Five Tips for a Successful Express Service Lane
Has your dealership implemented an express service lane yet? I say 'yet' because more than half of dealerships have experimented with, or are currently operating, express service lanes. And many...
TSLA427.1249.274%
GM79.0201.81%
F14.8551.185%
RIVN14.2350.085%
CYD57.0851.425%
HMC26.5800.32%
TM189.8500.19%
CVNA67.2302.84%
PAG165.0703.34%
LAD276.1101.58%
AN190.0953.665%
GPI324.5204.41%
ABG186.7401.36%
SAH77.2201.32%
TSLA427.1249.274%
GM79.0201.81%
F14.8551.185%
RIVN14.2350.085%
CYD57.0851.425%
HMC26.5800.32%
TM189.8500.19%
CVNA67.2302.84%
PAG165.0703.34%
LAD276.1101.58%
AN190.0953.665%
GPI324.5204.41%
ABG186.7401.36%
SAH77.2201.32%
TSLA427.1249.274%
GM79.0201.81%
F14.8551.185%
RIVN14.2350.085%
CYD57.0851.425%
HMC26.5800.32%
TM189.8500.19%
CVNA67.2302.84%
PAG165.0703.34%
LAD276.1101.58%
AN190.0953.665%
GPI324.5204.41%
ABG186.7401.36%
SAH77.2201.32%
Fixed-Ops
Attracting Auto Technicians in a Highly Competitive Market – Don Reed, DealerPRO Training
On today’s show, we’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation’s top fixed-ops training platforms for dealers.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Hi everyone. I'm Jim...
Retain Service Customers with Every R.O.
We probably all agree that the goal of the dealership service department should be to: A) generate profit, and B) deliver an experience that keeps customers returning.
What we probably won’t...
ReconVelocity Brings Accountability Back to Vehicle Reconditioning at Beaver Toyota
On today's show, Hugh Hathcock, owner of ReconVelocity, joins us in the studio once again. This time, he is accompanied by Patrick Abad, General Manager of Beaver Toyota, right here...
Comfort with Fundamentals Makes Decisions on Service Equipment Purchase or Replacement Easier
“It might be time to think about adding to or replacing some of your service equipment. That means being comfortable with the fundamental questions of where to start and how...
The Benefits of Digital Marketing for Your Fixed-Ops Department – Andy MacLeay, Dealer.com
On today’s show, we’re pleased to welcome back Andy MacLeay, Director of Digital Marketing for Dealer.com.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick with CBT News. Thanks so much for joining...
Why Dealers Need to Be More Transparent with Data, Communication, and Pricing
Buyers have long been suspicious of auto dealers. Historically, there has been a lot of distrust here, as the perception is that prices can vary widely from dealer to dealer,...
How ReconVelocity is Helping Dealers Set a New Standard for Vehicle Reconditioning
On today's show, we're pleased to welcome back Hugh Hathcock, owner of ReconVelocity and Kalah McCoy, Executive Vice President at ReconVelocity. The pair discuss their successes so far, plans for...
Improving Your Sales-to-Service Handoff
Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to sell cars. Service exists to keep...
Jim Roche of Cox Automotive Explains How the KBB Auto Repair Guide Can Help Drive Additional Revenue to Your Dealership
On today's show, Cox Automotive Vice President, Jim Roche joins CBT to discuss the many capabilities of Kelley Blue Book's brand new auto repair guide.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Hi everyone. I'm...
