Emerging Better & Stronger from A Crisis
A crisis can come suddenly or result from a series of events that occur over time. Regardless, we never wish it upon us and it’s never welcomed. As disorder, confusion...
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
Fixed-Ops
What Are Dealers Doing to Stay Busy with Slower Service Departments?
With social distancing, and “shelter-in-place” orders issued in many states, automotive service and aftermarket shops continue to operate, but under a different set of rules and expectations.
A survey conducted April...
Must-Do Tasks for Service Advisors in Challenging Times
Talented help has been in short supply in the automotive dealership fixed operations realm for decades. Key roles such as parts managers, parts clerks, service advisors, service technicians - just...
How Dealers Can Support Fixed-Ops through the Coronavirus Pandemic
As the coronavirus pandemic stretches from weeks into months, dealers are shifting focus from short-term fixes to long-term plans in order to adapt to the lengthening economic restrictions. As car...
How COVID-19 is Affecting Parts Departments
With social distancing, isolation, and quarantine efforts dominating news and daily life, coronavirus continues to wreak havoc on the U.S. and world economies. The automotive industry has felt the impact....
Focusing on the Fixed-Ops Department: What You Need to Know During COVID-19
As part of our continuing Coronavirus coverage, we’re pleased to welcome Kristin Williams, Dealer Development Manager at DealerPRO Training, Ed Whittle and Michael Lindberg of Garlyn Shelton Auto Group in...
DealerPRO Training Launches Online Forum to Remain Focused on Fixed-Ops Today
In week #1 of DealerPRO Training's Fixed-ops Management and Leadership online forum, Dealer Development Manager Kristin Williams, along with dealers and fixed-ops professionals, tackled important leadership skills and management strategies...
How Fixed Ops can Boost Dealer Revenues in Times of Uncertainty
Amid flattening auto sales, many dealerships are turning to their back-end operations to future-proof their businesses. It is likely that the recent outbreak of coronavirus in the U.S. will only...
Ways to Convert on the Walkaround in the Service Drive
When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment, the vehicle owner feels like they’re...
Are Service Department Hours in Line with Customer Needs?
Call tracking and lead management provider, CallSource, analyzed 106 million inbound phone calls to dealerships over three years. Of those calls, more than three-quarters of those calls were for the...
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