Elise Kephart: Creating the Best Experience for Customers

Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer and salesperson.

Tagstrust New Car Sales Customer Experience email relationship phone customer Retail Automotive experience Auto Retail Elise Kephart

Capital One reveals how dealers can win over the next-gen of car buyers

Jaelyn Campbell - August 12, 2026

With a new generation of car buyers entering the market, their expectations are shifting towards a very different buying experience than previous generations. Joining us on today’s episode of Inside...

Sales & Marketing Inside Automotive

Shopping is not buying: Why your website needs to become a 24/7 sales channel

Gary Ng-Wai - August 11, 2026

How many cars did you not sell last night? Not leads. Not VDPs. Vehicles that were on your site after hours, with buyers ready to move forward, but your website...

Sales & Marketing Publishing Partners

Shopping is not buying: How CarJiffy turns dealer websites into 24/7 sales channels

Jason Becknell - August 6, 2026

Dealership websites stay busy long after the showroom lights go off. Buyers browse inventory, check payments, and compare trade values late into the night, but most websites cannot close the...

Sales & Marketing Inside Automotive

Fostering a culture of modern leadership in auto retail

Jaelyn Campbell - August 6, 2026

The automotive retail environment is experiencing a substantial shift as artificial intelligence tools become integrated into everyday dealership operations. Across sales floors, BDC departments, and service bays, a noticeable divide...

Sales & Marketing Loyalty-Based Sales Strategies

Elise Kephart: Creating the Best Experience for Customers

Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer and salesperson.

Latest Articles

How one dealer uses social media to generate 1,000 leads a month

Weekly roundup: New-vehicle prices hit 2026 high, GM creates $4.5B parts facility, Mexico pushes for lower auto tariffs

Charlie Obaugh acquires Campus Ford in Virginia

USMCA proposals could raise costs, New-vehicle inventory tightens, Dealer AI results lag expectations

Revised USMCA proposals could cost billions annually, Detroit automakers warn

New-vehicle inventory tightens to 75 days’ supply as July sales climb 8.5%

Cox Automotive report finds dealers use AI widely, results still lag expectations

Ford expands Mustang Dark Horse SC lineup with new 795-hp convertible

2026 Toyota Tundra TRD Pro CrewMax | Hybrid off-road beast in Wavemaker blue

Inside GM’s $4.5B strategy to bulletproof its automotive supply chain