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Creating the Best Customer Experience | 5 Ways Leaders Strengthen And Prepare Their Teams For Change | Hiring Outside the Auto Industry | Are you Talking in Terms the Customer Understands?

On today’s CBT Newscast for Wednesday, May 31, 2017:

Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer and salesperson. Watch Now

5 Ways Leaders Strengthen And Prepare Their Teams For Change
Leaders must maximize the performance of their teams, but doing so without disruption during times of uncertainty can be a challenge. Yet, it’s not impossible. Here are five things effective leaders teach their teams to prepare for and manage change. Read More

Kevin Tynan: Hiring Outside the Auto Industry
Hiring outside of the auto industry is something a lot of dealerships have done in the past. As the industry moves into a more technologically-advanced future, does that make sense? For example, Ford just recently did it with their new CEO. Watch Now

Service Drive: Are you Talking in Terms the Customer Understands?
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign language to you the whole time, you might understand what customers sometimes feel like talking to a service advisor about their vehicle problem. Read More

CBT News
CBT News
CBT Automotive Network is a multimedia broadcast platform serving automotive professionals. With interviews featuring the biggest names in the industry, daily newscasts following top stories, up-to-date market data, and exclusive articles covering the latest industry trends, CBT is the leading voice of the retail automotive industry.

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