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leadership

How inspirational leadership can work at your dealership

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How do you lead in a crisis? How do you ensure your team continues to function and thrive during times of uncertainty? Dealership managers—and leaders in various other industries—are having to come face-to-face with this question. A shaky economic picture, the COVID-19 pandemic, and overall uncertainty can shake any leader. Nevertheless, your ability to keep […]
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true north

Finding true north as a leader – What’s your declination?

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“North on a map is easy to find (it’s at the top). In most locations in the real world, though, magnetic north (where your needle points) and true north differ by a few degrees: That difference is known as “declination.” In the continental U.S., declinations vary from 20 degrees east in parts of Washington state […]
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culture

Could Your Dealership Use a Culture Tune-Up to be More Effective?

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The type of culture your organization demonstrates every day – behaviors, actions, decisions – has an impact on employee motivation, customer satisfaction, productivity, performance, and retention. Companies have a culture, whether it is what is articulated, and intended or what continually evolves as managers and employees come and go that have their own core values […]
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people

How to Fix the Critical Errors that Are Preventing Your Dealership...

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Do you watch business-based reality TV shows? I love these shows not only for the excitement and entertainment, but for all the parallel messages they provide to your own business and life. When teams and their members excel in business there are always reasons. Likewise, there are also very specific reasons as to why people […]
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Grow Your Service Sales Business by Having a Strong Q1 and...

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What can we do to finish out this quarter and the entire year off strong? By this time in the year most dealer leaders, managers and business owners have a good feel for what their first quarter brings and what their year-end numbers will look like throughout the year for service! So far, the service […]
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employees

5 Strategies That Will Turn Your Employees Into Leaders

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My boss once told me that managers should always have an exit strategy. Because if (fingers crossed) you receive a promotion or new position, you’ll need to have a plan in place for your departure—including a solid suggestion for someone to fill your role. And that means you need to be preparing your employees for leadership now. […]
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newscast

Creating the Best Customer Experience | 5 Ways Leaders Strengthen And...

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On today’s CBT Newscast for Wednesday, May 31, 2017: Elise Kephart: Creating the Best Experience for Customers Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer and salesperson. Watch Now 5 Ways Leaders Strengthen […]
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employee turnover

CBT News – July 8, 2016

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CBT News - July 8, 2016 On this week's show Steve Munyan shared how he stops employee  turnover 6 things effective leaders do to inspire...

CBT News – May 1, 2015

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On today's show: - Northwood University Department Chair for Automotive Marketing, Elgie Bright, discusses what is being taught to tomorrow's dealership leaders - Larry Dorfman, CEO...

CBT News – February 23, 2015

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On today's show: - Cory Mosley discusses the upcoming Automotive Leadership Under 40 retreat and how the next generation of industry leaders can lay the...