Wednesday, December 2, 2020
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female customers

Must-Haves for Female Customers

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On this week’s episode of the Weekly Tune-Up, Becky Nixon talks about some “must-haves” for female customers and how to better serve female car buyers in your service drive. Video Transcription: Hello, and welcome to this week’s episode of the Weekly Tune-Up Program here at CBTNews.com.  This is where we get down to business about […]
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teamwork

What It Takes to Achieve Teamwork in Fixed-Ops

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On this week’s episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the betterment of the dealership.
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fixed-ops

Eliminating Fixed-Ops Obstacles

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 On today’s episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to customers about purchasing additional products and services.   Video Transcription Hello, and welcome to the CBT News Weekly Tune-Up program.  I am your host Becky Nixon and I am also […]
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calls

How to Create Magic on the Phone

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 On this week’s episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.
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service

Stress Survival in Service

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On this week’s edition of the Weekly Tune-Up, Becky goes over ways to deal with stress in the service drive.
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millennial technicians

Millennial Technicians

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On this week’s episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and how to find good millennial technicians.
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pre-qualifying

Greeting Customers Before Pre-Qualifying

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Many service advisors have the tendency to pre-qualify customers before they’ve even made their official greeting. On this week’s episode of the Weekly Tune-Up, Becky shares her thoughts on why she believes this isn’t the best approach, but rather the opposite.
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factory recalls

Dealing with Factory Recalls

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On this week’s edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
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telephone

How Your Telephone Can Be Your Most Valuable Resource

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On this week’s edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business and increasing traffic coming into your service department.
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alignments

How To Sell More Alignments In Your Service Department

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Have your Service Advisors been trained on tire wear?  Becky explains how a well-trained staff could add 20+ alignments a week in today’s Tip of the Day.
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