Week In Review: How Dealerships Can Adapt to Changes in Consumer Demand | The Importance of Having Return Customers in the Service Drive | Common Leadership Challenges that Managers Face

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CBT News Week In Review for May 10th, 2019:

newscastHow Dealerships Can Adapt to Changes in Consumer Demand – Brian Finkelmeyer, vAuto
Auto sales were reported down for most manufacturers in the month of April and the Federal Reserve decided to keep interest rates where they are for the foreseeable future. So what does this mean for consumer demand at your dealership? We recently caught up with Brian Finkelmeyer, Senior Director of vAuto, a Cox Automotive brand, to find out how dealerships can adapt to changing demand. Watch Now

newscastThe Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in the past year. So, how can dealers increase sales in the fixed-ops department in 2019? On today’s show, Jim discusses the importance of having return customers in the service drive with fixed-ops expert and CBT contributor, John Fairchild. Watch Now

newscast7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce Tulgan, RainmakerThinking
CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today’s show, Bruce discusses what he calls ‘the undermanagement epidemic’. He breaks down the seven common leadership challenges that managers face, how to identify under management at the dealership and practical strategies to improve your leadership skills. Watch Now

newscastApril Car Sales: As New Vehicle Prices Rise, Consumers Continue to Trend Toward Used Vehicles, But For How Long? – Karl Brauer, KBB
While U.S. auto sales softened this past April, many customers continued to flock to used car lots due to vehicle affordability issues. However, this uptick in used-car sales might not last for much longer. Here to discuss April’s winners, losers, and more of what dealers can expect in the coming months, is Karl Brauer, executive publisher for AutoTrader and Kelley Blue Book. Watch Now

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