On this week’s episode of Kain & Co., David Kain invites Todd Smith, 360 Converge, to discuss earning back customer trust, getting rid of reputational issues, and how 360 Converge can help change your process for the better.
Creating a Business Development Culture
On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...
Creating a Comfortable Environment for Your Customer
On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.
Creating a Video Culture at Your Dealership
On this week's episode of Kain & Co., David Kain talks about how you can engage with your customers by using the power of...
What Customers Actually Want in the Waiting Room
Wait time is a perceptual thing. Depending on many factors, time can either stretch or contract. When creating your dealership’s waiting room, you want...
How to Reduce Chargebacks in F&I – 3 Simple Strategies Can Make All the...
Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or any salesperson for that matter). It can decimate...
How Zeigler Automotive Group Continues to Expand Successfully into Larger Markets – Aaron Zeigler
We welcome Aaron Zeigler, President of Zeigler Automotive Group, to CBT Automotive Network. Aaron discusses the expansion of their operations to 25 dealerships and...
6 Strategies to Manage Conflict and Improve Working Relationships
Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel...
How to Properly Handle Inbound Service Calls for Greater Profitability
After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone...
