On this week’s episode of Kain & Co., David Kain invites Todd Smith, 360 Converge, to discuss earning back customer trust, getting rid of reputational issues, and how 360 Converge can help change your process for the better.
The Benefits of Having a Unique Domain Name
On this week's episode of Kain & Co., David Kain spoke with Mike Ambrose, CEO and Co-Founder of .cars. David and Mike discussed the...
Getting More Information with the Live Call Handoff
On this week's episode of Kain & Co., David Kain talks about how to incorporate the live call handoff in your process in order...
Creating a Comfortable Environment for Your Customer
On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.
The Dealer’s Essential Guide to Succession Planning
In a way, the need for succession planning mirrors gravity. Because, as certain as a ball thrown in the air is to fall, it...
Phone Calls: The Good, the Bad, and the Exceptional
Competition is heating up. Shoppers are more informed than ever. Margins are shrinking. Amid the challenges and chaos of a modern dealership, one thing remains...
Five Ways Dealers Can Introduce Big Data Solutions to Their Dealerships
Every week, it seems as if there is a new buzzword related to technology and innovation regarding the automotive industry. It can be overwhelming...
Silence is Golden: During a Demonstration Drive, Let the Car Speak to the Customer
There are many things in the retail automotive business that have become central to the car buying experience. Probably nothing has stood the test...
How to Keep Your Dealership Compliant When Selling Voluntary Protection Products – Charlie Gilchrist...
Recently, the National Automobile Dealers Association launched a new initiative called the Voluntary Protection Products: A Model Dealership Policy. This policy aims to proactively...
