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Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker

  CBT’s Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank’s upcoming talk at the Automotive CX Summit. Frank’s talk will include his take on the future of the industry, customer satisfaction, and taking advantage of your service drive.
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Understanding the Needs of Female Customers

  Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to...

Bridging the Millennial Gap Through Better Service

The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation...

Is Your Express Service Actually Express?

  Today Becky talks about Express Service as a way to build growth in your service departments numbers and profits.  This is a big need...

2 Ways to Increase Gross Profit Right Now

  Industry renowned Automotive Trainer Alan Ram chats with Joe about the opportunity to increase gross profits in your dealership. Hitting volume records is huge right...

Increase customer retention with this simple step

  On today’s Tip of the Day, Brian Pasch tells you how to increase customer retention rate and CSI by implementing this simple step at...

What to do with an underperforming BDC

  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals...

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust

  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones...
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