Wednesday, November 25, 2020
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Losing Work In The Service Drive Costs You Double In Future Car Sales

Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY Your dealership spends considerable time, effort and money to attract customers and close the sale. Are you creating a memorable service department? According to NADA data, in 2014 advertising expenditures alone were $606 per vehicle. Even though […]
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Back to Basics

Knowing what is expected of the F&I manager translates into more fluid deals and higher profits for all departments. BY ARZU ALGAN The main responsibility...

Show Me the Money!

Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and...

At Your Service

Developing a servant-like leadership culture and mindset can transform the service department from a necessary evil into a very profitable, necessary evil BY MICHAEL ROPPO Smart...

Avoiding Position Pitfalls

Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and...

Servicing Millennials

Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital...

It’s Time For a Customer Service Health Checkup

Now is the time to let the past go, focus on what you can control and create an exceptional 2015 for your staff and...

The Myths of Writing Service, Part 2

Don’t let myths about writing service keep your fixed operations from achieving great success. BY JEFF COWAN You may remember from my article last month,...

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Latest Articles

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How the As-a-Service Revolution empowers dealerships to be more efficient

While disruptive technology sounds intimidating, it’s critical to support the changing way we do business. The “as-a-service” revolution is gaining more momentum now than ever before as a growing number of companies integrate their processes with cloud-based, data-driven platforms to better manage...

Lower volume, higher profits the name of the game for dealers on Black Friday

In yet another twist on a topsy-turvy year, Black Friday car deals are expected to be less aggressive than they have been in previous...

CBT automotive newscast: November 25, 2020

Today’s Featured Interview: Are customers shifting entirely to online car buying? TX dealer Ben Keating weighs in It may be difficult to find a dealer as...

How salespeople can make the most of their digital leads – Sean Gardner

Today on CBT News, Sean Gardner joins the show to discuss what sales teams need to be doing right now. Gardner is an instructor...
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