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Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability

Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED This time of year is perfect to reflect on your fixed operations team’s year-to-date performance. As a dealer, GM or fixed ops director, you might want to start with the operating profit line […]
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Force Marketing CEO John Fitzpatrick Set to Speak at First Annual CBT Automotive Sales, Service and Marketing Conference & Expo

ATLANTA, GEORGIA (PRWEB) JULY 29, 2015 Force Marketing is proud to announce that CEO and President John Fitzpatrick will be a featured speaker at the...

How A Dealer Should Evaluate A Service Manager’s Performance

Everyone talks about metrics, but why not focus instead on the behaviors that the manager's service advisors show every day? BY GLENN PASCH I remember...

Owner Retention Versus Owner Replacement

Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED As part of the fixed operations profit potential analysis that we conduct for...

Losing Work In The Service Drive Costs You Double In Future Car Sales

Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY Your dealership spends considerable time, effort and...

Back to Basics

Knowing what is expected of the F&I manager translates into more fluid deals and higher profits for all departments. BY ARZU ALGAN The main responsibility...

Show Me the Money!

Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and...

At Your Service

Developing a servant-like leadership culture and mindset can transform the service department from a necessary evil into a very profitable, necessary evil BY MICHAEL ROPPO Smart...
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Latest Articles

Is now the right time to try upfront F&I pricing?

Many years ago, Carmax stormed into the automotive space with the ‘no haggle’ price. What you see on the window sticker is it...no negotiation,...

As traffic fatalities increase in US, can dealers influence safe driving?

New data from the National Highway Traffic Safety Administration identifies that traffic accidents in the US have claimed more lives in 2020 than in...

EV Special Purpose Acquisition Companies continue to trend upwards

Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps...

CBT special feature: The winners and losers of 2020

Welcome back to CBT News. 2020 was an unforgettable year in the auto industry. As dealers worked diligently to keep their families safe, they...

Why Minnesota car dealers are fighting a new administrative rule regarding emissions standards – Scott Lambert, MADA

Minnesota car dealers were in federal court last week to fight a proposed change to the state’s emissions rules for new automobiles. The regulations...
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