Tuesday, January 19, 2021
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Getting personal on the service drive

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Magazine

The Importance of Monitoring Lubricants

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Lifetime Fluids By Ron McElroy As poets, songwriters and authors often remind us; “Nothing lasts forever.” This is especially relevant in the automotive world.  However, recent attitudes from...
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Fixed-Ops

Improving Communication in your Fixed Op Department

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Improving Communication in your Fixed Op Department Joe Gumm interviews Kai Nielsen, Director of Strategy and Business Operations with Dealertrack.   
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Fixed-Ops

Service Means Sales

Mary Welch - 0
A Service-First Philosophy Keeps Honda Dealership Growing By Mary Welch Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened...
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Fixed-Ops

The Sales to Service Handoff

Rian Locadia - 0
Perfect start to a happy dealership relationship By Rian Locadia That new car smell, the new features, showing off to your friends and coworkers. These are all...
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Fixed-Ops

Does Your Fixed-Ops Give a ROI?

Don Reed - 0
Comfort Zones versus Accountability BY DON REED As a dealer, did last year bring you the return on investment that you expected? As a general manager...
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Fixed-Ops

Recruiting Millennial Service Advisors

Adam Wright - 0
Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans...
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Fixed-Ops

Service Customers Buy Prepaid Maintenance Programs

Ryan Williams - 0
A Win-Win For All By Ryan Williams Customers naturally sense that prepaid maintenance plans will help them develop habits of healthy vehicle maintenance – routine, a plan,...
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Latest Articles

Association News

AIADA President Cody Lusk on how the Biden Administration will likely impact the auto industry

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As the COVID-19 pandemic persists, and the Biden administration enters the White House, many dealers are curious to know how new government leadership will...
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Management

Five things to consider if you are thinking about selling your dealership

Chanell Turner - 0
The COVID-19 pandemic has led to significant interruptions in the automotive industry. However, while the move to online sales and additional services like car delivery has...
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Economy

Biden’s executive actions in first days could influence auto industry

Jason Unrau - 0
Preparations are being made in the Capitol for Wednesday’s inauguration ceremony, transferring power to President-elect Joe Biden. Amid a heavy police and military presence,...
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Daily Newscast

CBT automotive newscast: January 19, 2021

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Today’s Featured Interview: AIADA President Cody Lusk on how the Biden Administration will likely impact the auto industry As the COVID-19 pandemic persists, and the Biden...
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Marketing

4 automotive marketing essentials car dealers should prioritize this year – John Fitzpatrick, Force Marketing

CBT News - 0
Today on CBT News, John Fitzpatrick, CEO of Force Marketing, joins the show to reflect on marketing in 2020. He also looks ahead to...
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