Tuesday, October 19, 2021
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Customer Experience

Five tips to improve customer retention in the service drive

We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly to pick up a new customer than retain an existing one, and often those same studies will point to the need for analytics. To be sure, analytics are essential in keeping track of […]
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3 Ideas for using the car wash as an income generator in your dealership

With less than 29% of consumers washing their vehicles at home, your dealership can gain a lot of profit by focusing on a car...

What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author

Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...

Auto retail expert David Lewis discusses how car dealers can increase customer pay revenue

On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right...

Four ways to improve customer engagement at your car dealership

If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances,...

3 ways car dealerships can compete for service customers

With nearly 50% of the dealership's profits coming from the service and parts department, it is critical that you appeal to new customers on...

Did the pandemic shorten the path to a more transactional dealership website?

Covid-19 hit like a shock wave in March 2020, shutting down dealerships, impelling them to adopt digital retailing (DR) as a low-touch transaction alternative...

What is the foundation of a truly exceptional customer experience for car buyers? – Aaron Bickart, OfferLogix

Today on CBT News, anchor Jim Fitzpatrick welcomes back Aaron Bickart, Executive Vice President and General Manager of OfferLogix. OfferLogix focuses on innovative ways...
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