Tuesday, November 30, 2021

At Your Service

Developing a servant-like leadership culture and mindset can transform the service department from a necessary evil into a very profitable, necessary evil BY MICHAEL ROPPO Smart dealers, leaders and managers know that running and operating a service department like a well-oiled machine isn’t easy, but boy is it rewarding! Customers come and go and today’s […]
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Michael Roppo
Michael has more than 30 years experience in training and consulting for Automotive Domain Results and its parent company, The Mironov Group. He helps dealers attain maximum profitability, customer satisfaction and retention by improving the quality of their management teams and the personnel who come in contact with their customers. Visit his website at AutomotiveDomainResults.com.

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