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Fixed-Ops

5 Strategies to Raise the Standards of Your Fixed-Ops Department...

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On today’s show, we welcome back  Michael Roppo, President and Director of Dealer Fixed-Ops Consulting and Training at Automotive Domain Results. In this segment, Michael and Jim talk about improving customer service in fixed-ops and the dealership as a whole. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic […]
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active delivery

The Active Delivery Process

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources. The two wrap up their discussion on the 7 Customer Contact Selling Points with point number seven, the active delivery process. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi, everyone. Jim Fitzpatrick with the […]
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week in review

CBT News Week in Review: March 13, 2020

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CBT News Week In Review for Friday, March 13th, 2020: Applying Your Core BDC Strategies to the Entire Dealership - David Kain, Kain Automotive In an...
habits

8 Habits That Every Service Manager Should Adopt in Order...

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Setting and enforcing a new standard in your dealership at the very beginning of the year is the easiest way to ensure that you and your staff don’t fall back into old habits. Here to walk us through some crucial habits that dealers need to improve or adopt, in order to be successful in 2020 […]
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Michael Roppo

CBT Automotive Newscast for March 11, 2020

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Today on CBTNews.com - Wednesday, March 11th, 2020: 8 Habits That Every Service Manager Should Adopt in Order to Be Successful - Michael Roppo Setting and...
Forrest Heathcott

CBT News Week In Review: March 6, 2020

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CBT News Week In Review for Friday, March 6th, 2020: Navigating Margin Compression and Finding Innovative Growth Opportunities in Your Dealership - Forrest Heathcott, JM&A...
Michael Roppo

What It Takes To Find, Train, and Retain Great Service...

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 On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim and Michael discuss hiring new technicians and what it takes to find them, train them, and retain them. Michael says that without a doubt the most effective way to train […]
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Michael Roppo

CBT Automotive Newscast for March 4, 2020

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 Today on CBTNews.com - Wednesday, March 4th, 2020: What It Takes To Find, Train, and Retain Great Service Technicians - Michael Roppo, Automotive Management Resources On...
servicesales requests

Additional Service Sales Requests

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick is joined by guest host Michael Roppo, President of Automotive Domain Results. The two discuss points five and six of the 7 Customer Contact Selling Points: service sales requests from advisory and service sales requests from technicians.
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service appointment

How to Maximize the Service Appointment Process and Retain More...

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how managers can use the service appointment process to sell convenience to the customer.
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