TSLA345.800-4.45%
GM86.0050.195%
F13.890-0.06%
RIVN16.275-0.465%
CYD39.8100.44%
HMC31.455-0.345%
TM191.745-1.205%
CVNA73.690-2.08%
PAG219.130-0.63%
LAD371.520-0.37001%
AN196.790-0.01%
GPI262.640-2.17%
ABG211.290-4.3%
SAH78.0601.05%
TSLA345.800-4.45%
GM86.0050.195%
F13.890-0.06%
RIVN16.275-0.465%
CYD39.8100.44%
HMC31.455-0.345%
TM191.745-1.205%
CVNA73.690-2.08%
PAG219.130-0.63%
LAD371.520-0.37001%
AN196.790-0.01%
GPI262.640-2.17%
ABG211.290-4.3%
SAH78.0601.05%
TSLA345.800-4.45%
GM86.0050.195%
F13.890-0.06%
RIVN16.275-0.465%
CYD39.8100.44%
HMC31.455-0.345%
TM191.745-1.205%
CVNA73.690-2.08%
PAG219.130-0.63%
LAD371.520-0.37001%
AN196.790-0.01%
GPI262.640-2.17%
ABG211.290-4.3%
SAH78.0601.05%


Articles

service department

The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
Fixed-Ops Auto News
customer retention

Two Service Department Metrics You Need – But Probably Don’t Have

- October 3, 2017
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
Fixed-Ops Auto News
complaints

Top 5 Complaints of Dealership Employees and How to Solve Them

- October 3, 2017
We all know that the dealership world is far from perfect. Like many other industries, dealership employees have many things to complain about. Here is a list of 5 of...
Management & Leadership Auto News
commercial customers

How to Attract Commercial Customers to Your Service Department

- October 2, 2017
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and spend more money on each visit. ...
Fixed-Ops Auto News
two-way radios

Improving Communication Across the Dealership

- October 2, 2017
Communication is the key to so many facets of life. The timing and energy to properly communicate are especially key to smart business acumen everywhere. In the Dealership environment, and...
Management & Leadership Auto News
Jack Burford Chevy

LotLinx: Accountability Counts

- October 2, 2017
Everyone who knows John Burford knows he’s not the shy, retiring type. Those terms may apply to other people in Madison County, Kentucky, but not to John. He speaks his...
Publishing Partners Articles

Service Advisors’ Overtime Pay Dispute Heads to the Supreme Court for the Second Time

- October 2, 2017
In what has become a long, back-and-forth battle regarding overtime pay for dealership service advisors, the case of Navarro v. Encino Motorcars, LLC will head back to the Supreme for...
Daily Automotive News Auto News
ridesharing

Will Ridesharing Impact Auto Sales? Studies Reveal The Potential Impact

- September 29, 2017
An Era Of Disruption The auto industry has experienced a significant amount of disruption in the past decade. From self-driving cars to direct-to-consumer models, it sometimes feels as if the industry...
Daily Automotive News Auto News
influence

How to Allow Sales People to Become Their Best

- September 28, 2017
In sales, you can use any word or series of words to describe what it takes to get a commitment and close the sale. Personally, I believe it all circles...
Sales & Marketing Auto News
commercial customers

How to Cater to Commercial Customers at Your Dealership

- September 27, 2017
Commercial vehicle sales and service is big business. From local plumbers to large construction companies to government fleets, they all need vehicles and they all need service. The advantages to...
Sales & Marketing Auto News


Latest Articles

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Canada's new tariffs on US goods spare vehicles but raise steel and aluminum costs, adding pressure on US automakers and dealers.
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Cox finds August new-vehicle sales remains resilient as economic pressures mount
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Honda targets US for next plant as hybrids surge
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How dealers can optimize payment processing to boost profit, lower compliance risk
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Jeremy Robb breaks down the economic outlook for dealers
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Rohrman Automotive's push to sell cars on Amazon and improve customer data
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Rohrman Automotive’s push to sell cars on Amazon and improve customer data


CBT News
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