In 1998, when his father turned over day-to-day management of the business to him, he says his Dad “let everybody know that he would be around to visit, but if anybody had any issues, I was in charge. He wasn’t going to put me in a position where I had all the responsibility, but didn’t have any authority.”
John says that same emphasis on accountability drives him and his store to this day, and it’s a standard he expects others to measure up to, including his digital solutions providers.