Sunday, August 14, 2022

Improving Communication Across the Dealership

Communication is the key to so many facets of life. The timing and energy to properly communicate are especially key to smart business acumen everywhere. In the Dealership environment, and particularly within the Fixed Operation arena, communication is often very dysfunctional. Phones ring unanswered, unintelligible paging is blaring out over loudspeakers and emails go routinely […]
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John Fairchild
John Fairchild
John has more than 35 years of experience in fixed-operations management and consulting, and trains fixed-ops staff to improve performance and customer service. He started working in auto repair and parts at age 15 and over time held numerous positions at dealerships, including general manager. Visit the website

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