On today’s CBT Newscast for Wednesday, October 11th, 2017:
Sally Whitesell: Words that Sell Service
Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and Founder of SW Service Solutions and author of the book Words that Sell Service, says it doesn’t matter what the scenario may be, advisors need to be trained and prepared for every possibility. Watch Now
What’s behind this month’s strong US auto sales?
With the type of month that we had in September, some analysts believe the last three months of the year should produce positive results as well. However, as we approach the second half of October, dealerships are still faced with the fact that the average new vehicle is sitting on dealership lots for 80 days before being sold. Karl Brauer, Executive Publisher with Kelley Blue Book, spoke about this recently with CNBC. Watch Now
Study: New Cars Increasingly Crammed With Distracting Technology
The infotainment technology that automakers are adding to the dashboard of new vehicles is causing drivers to take their eyes off the road and hands off the wheel for dangerously long periods of time, says a new study released by AAA. Read More
