Monday, November 29, 2021
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Ways to Convert on the Walkaround in the Service Drive

When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment, the vehicle owner feels like they’re prepared for the visit mentally – they’re aware of what’s needed. At least, to the best of their knowledge.  The service advisor’s role is to […]
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Jason Unrau
Jason Unrau is CBT Automotive Network's Online Editor. Jason is an automotive specialist with more than 15 years of experience at the dealership level. Focusing mainly on fixed operations and the service industry, Jason’s expertise is in enhancing the customer experience and promoting a healthy, profitable service department.

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