Veteran Trainer Tommy Gibbs on Improving Used-Car Gross Profit

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On today’s show, we’re pleased to welcome veteran trainer Tommy Gibbs, President of Tommy Gibbs and Associates, and author of “7 Common Sense Factors to Avoid Being a Stupid Leader.” With a bulk of the vehicle transaction done online, the skill set for salespeople is changing according to Tommy. Salespeople need to understand and embrace technology. However, with the current boom in the used-car market, sales managers also need to create more engagement between their salespeople and the daily inventory updates. This improves the dealers’ turn and gross profit. “At some point, people are going to want to come back…

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