The host of Progressive Retail and frequent CBT Automotive Network contributor, Cory Mosley joins Jim Fitzpatrick to discuss the steps dealers and managers should be taking to ensure they are putting their employees on the right paths to success. Within our interview, we touch on topics like benchmarks, mid-year evaluations, and why training is important.
We are now turning the corner into late June and just like that, the year is almost half-way through. As we all know, time can fly by very quickly causing us to forget the importance of checking in and assessing how we have done as a business.
Cory Mosley explains to the network the importance of checking in on your successes, goals, and training in order to maintain a clear standard of expectations as well as providing a clear understanding of personal and company-wide achievements.
To help Dealerships remember an order of process that is simple and could help you achieve more wins and successes, Cory developed the “CAPI Strategy”.
CAPI simply stands for this, “C”, celebrate your wins. We often don’t take the needed time to have appreciation for the work that we got done. For many, it could be the acknowledgement of a record month or your team might have hit all their sales numbers. Whatever the reason, it’s important to take the time to celebrate the successes at your dealership, both big and small.
“A” is for assess. Cory explains how one of the things we just don’t do in our business is look at deals we didn’t make. He suggests making it a point to look at areas within your structure where there may have been missed opportunities. Having discussions about the ‘why and how’ missed deals happened gives you the knowhow to not repeat a made decision in the future.
“P” is for plan. Mosley says to plan your next goals and envision what the successes and wins you’re trying to have in this month look like?
This leads us to our last one, “I”. I stands for implement. It’s explained to our network that a plan without action is just a dream. To ensure you are taking the previous 3 steps and applying them adequately you must implement a process and then keep a steady follow through that benchmarks are being made.f