TSLA394.1005.20001%
GM81.1313.081%
F12.8350.395%
RIVN17.4200.53%
CYD42.8620.54%
HMC25.1300.77%
TM216.7203.86%
CVNA384.80022.56%
PAG160.3204.3%
LAD285.88011.01%
AN206.6758.385%
GPI348.57513.095%
ABG213.0508.96%
SAH70.0302.66%
TSLA394.1005.20001%
GM81.1313.081%
F12.8350.395%
RIVN17.4200.53%
CYD42.8620.54%
HMC25.1300.77%
TM216.7203.86%
CVNA384.80022.56%
PAG160.3204.3%
LAD285.88011.01%
AN206.6758.385%
GPI348.57513.095%
ABG213.0508.96%
SAH70.0302.66%
TSLA394.1005.20001%
GM81.1313.081%
F12.8350.395%
RIVN17.4200.53%
CYD42.8620.54%
HMC25.1300.77%
TM216.7203.86%
CVNA384.80022.56%
PAG160.3204.3%
LAD285.88011.01%
AN206.6758.385%
GPI348.57513.095%
ABG213.0508.96%
SAH70.0302.66%


vehicle

EV

How can service departments prepare for an EV-focused industry?

- February 22, 2021
According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships wondering how their service department will...
dependability, Lexus

J.D. Power U.S. Vehicle Dependability Study shows marked improvement in quality

- February 22, 2021
Details of the 2021 J.D. Power U.S. Vehicle Dependability Study were released on Thursday, and the results are largely positive. Overall, the customer survey shows that fewer issues are being...
service

Dealing with objections for service repairs

- February 16, 2021
There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them primarily to keep customers satisfied while...
shoppers

Shoppers willing to drive further for the right car, according to Edmunds

- February 15, 2021
The average distance a car shopper is willing to drive to buy the right car has increased by nearly 20 miles. Ahead of the first holiday vehicle sales period of 2021, Edmunds...
fixed ops

Five types of customer data that you should take from fixed ops

- February 5, 2021
According to Cox Automotive, 49% of a dealership's profits come from the service department. It's clear that fixed ops have evolved into a significant profit center for car dealers. However, it can also be...
sales

The modern sales team as a driver of inventory turn

- February 4, 2021
Sales departments that interact closely with their dealership’s reconditioning function put more “sold” units on the board. Unfortunately, few sales managers and their teams are aware of this advantage. Practiced correctly,...
Ford

Ford announces Android platform in their vehicles starting in 2023

- February 2, 2021
Ford and Google announced a tech partnership that will see new vehicles equipped with the Google Android platform starting in 2023. In addition, Monday’s announcement says that Google apps and services will...
F&I

All-time high new vehicle prices a reason to emphasize F&I products

- January 27, 2021
As CBT News has reported previously, the average new vehicle listing price broke through the $40,000 ceiling in December 2020. Throughout the year, average term length increased by a month from...
test drive

Rethinking the test drive to unlock new revenue

- January 26, 2021
There’s no doubt COVID-19 accelerated automotive retailers’ digitization efforts. Evolving consumer preferences for personalized, on-demand service that doesn’t require a dealership visit mean the retail environment now covers a lot more ground. However, the...
EV

EV owners likely to go electric again, says J.D. Power research

- January 25, 2021
J.D. Power conducted an initial survey of American electric car buyers to determine their satisfaction. Their findings discovered that more than 4 out of 5 surveyed responded that they “definitely...


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