Tuesday, November 30, 2021
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EV

How can service departments prepare for an EV-focused industry?

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According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships wondering how their service department will need to change. While EVs require less service work due to having fewer moving parts, simpler propulsion systems, and fewer parts to replace, there will […]
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dependability

J.D. Power U.S. Vehicle Dependability Study shows marked improvement in...

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Details of the 2021 J.D. Power U.S. Vehicle Dependability Study were released on Thursday, and the results are largely positive. Overall, the customer survey shows that fewer issues are being experienced during the third year of ownership, leading to a more positive ownership lifecycle. From nearly 34,000 survey respondents, the vehicle issues reported declined by […]
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service

Dealing with objections for service repairs

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There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them primarily to keep customers satisfied while ensuring their vehicles receive the best care. They must balance the customer’s needs with the need to make sales for the store and their paycheck, […]
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shoppers

Shoppers willing to drive further for the right car, according...

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The average distance a car shopper is willing to drive to buy the right car has increased by nearly 20 miles. Ahead of the first holiday vehicle sales period of 2021, Edmunds discovered that car shoppers whose purchase is imminent are ready to drive up to 65 miles, on average, to procure the right make and model with […]
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fixed ops

Five types of customer data that you should take from...

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According to Cox Automotive, 49% of a dealership’s profits come from the service department. It’s clear that fixed ops have evolved into a significant profit center for car dealers. However, it can also be more than that for dealers who understand the additional benefits that the fixed ops department can provide.  Panelists at a recent Cox Automotive Experience event […]
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sales

The modern sales team as a driver of inventory turn

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Sales departments that interact closely with their dealership’s reconditioning function put more “sold” units on the board. Unfortunately, few sales managers and their teams...
Ford

Ford announces Android platform in their vehicles starting in 2023

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Ford and Google announced a tech partnership that will see new vehicles equipped with the Google Android platform starting in 2023. In addition, Monday’s announcement says that Google apps and services will be integrated into Ford and Lincoln models spanning the full price spectrum. The partnership has been agreed upon for a six-year term, taking Ford to […]
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F&I

All-time high new vehicle prices a reason to emphasize F&I...

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As CBT News has reported previously, the average new vehicle listing price broke through the $40,000 ceiling in December 2020. Throughout the year, average term length increased by a month from 76 to 77 months, monthly payment climbed from $638 to $653, and, most notably, the amount financed skyrocketed almost $5,000 from $38,614 to $43,419, according […]
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test drive

Rethinking the test drive to unlock new revenue

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There’s no doubt COVID-19 accelerated automotive retailers’ digitization efforts. Evolving consumer preferences for personalized, on-demand service that doesn’t require a dealership visit mean the retail environment now covers a lot more ground. However, the car buying experience is still very much that; an experience. The ability to experience a potential new vehicle; the performance and handling, the body lines, the in-car technology, […]
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EV

EV owners likely to go electric again, says J.D. Power...

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J.D. Power conducted an initial survey of American electric car buyers to determine their satisfaction. Their findings discovered that more than 4 out of 5 surveyed responded that they “definitely will” consider another EV purchase down the road. But what wasn’t as clear is whether they’ll be repeat buyers of the same brand or will […]
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