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BDC

How to Build a Successful Service BDC Model and Increase Sales...

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With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks...
service department

Introducing the Customer to your Service Department

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If a customer takes a liking to both the car they are looking at buying and the salesperson that's helping them, it may be...
costs

How to Cut Costs and Improve Quality in your Service Department

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A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...
sales

Increase Vehicle Sales By Using These Tactics in Your Fixed-Ops Department...

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In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into...
telephone

How Your Telephone Can Be Your Most Valuable Resource

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On this week's edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business...
service department

Make Your Service Department More Profitable With These Tips

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Maintaining a profitable service department is one of the best ways to ensure that your dealership turns a profit, even when people aren’t buying...
return

3 Reasons Why Your Service Department Needs More Return Customers

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Any business owner understands the importance of customer retention and creating a loyal client base, however, many dealerships struggle with this practice in their...
Mike Maroone

Mike Maroone on Culture, Employee Retention, and Trends in Fixed-Ops (Part...

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We’re back with, Mike Maroone, for the second installment of his interview with CBT Automotive where we discuss a number of topics including employee...
alignments

How To Sell More Alignments In Your Service Department

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Have your Service Advisors been trained on tire wear?  Becky explains how a well-trained staff could add 20+ alignments a week in today's Tip...
service department

The Benefits of Working in the Service Department

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When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in...