Tag: service department
Service Director Manny Escalon on Customer Retention During the Pandemic
Dealership service departments around the nation are adjusting to the ‘new normal’ in a post COVID-19 world. But what exactly does this mean? We...
Is There Value in Aftermarket Accessories and Performance Upgrades?
According to a recent study by the Specialty Equipment Market Association (SEMA), young car enthusiasts ages 16 to 24 spend $7.2 billion each year...
Technicians Among the Unheralded Heroes in Pandemic Recovery
Since the middle of March when much of the nation was deeply affected by COVID-19 restrictions, automotive technicians have been keeping the nation running....
Improving Your Recon Processes in Today’s Climate
According to the Cox Automotive Auto Market Weekly Summary for June 1, 2020, the used vehicle market has rebounded better than previously forecasted. Compared...
Successfully Implementing Technology in the Service Department
During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is...
What a Service Walkaround May Look Like Post Pandemic
We’ve seen much change in the automotive industry since ‘social distancing’ became a term trending on Twitter earlier this year. From manufacturer shutdowns and...
Are Service Department Hours in Line with Customer Needs?
Call tracking and lead management provider, CallSource, analyzed 106 million inbound phone calls to dealerships over three years. Of those calls, more than three-quarters...
6 Tips to Make the Reconditioning Process Easier and More Efficient
One of the fastest ways to increase used vehicle sales and profits is to streamline the reconditioning process. Buying great inventory at a great...
How Xtime is Working to Increase Customer Loyalty in the Service...
Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with David Foutz, Vice President of...
Increase Service Retention with These Innovative Service Contract Features
Service contracts have been around for a long time. They provide additional profit opportunities at the time of sale, and theoretically provide more service...
