Tag: service department

Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and...

Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt...

Every dealer is always looking for new and innovative strategies to increase their sales. And while there are many ways to do it, our...

With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance...

Effective communication. This article is a “how to” on the ways we can more efficiently communicate with our customers and our colleagues. We need...

Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to...

I know a thing or two about dealing with angry customers.  A big part of my time at college was spent on a phone...

Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an...

Every customer who pulls into your service department deserves to know the overall condition of their vehicle, each time he or she visits. As...

By 2020, the collective money that consumers will spend on aftermarket parts and services is expected to grow to $722.8 billion. One primary reason...