TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


service department

service

From a tech’s perspective: How to increase service sales

- October 1, 2021
While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase service sales. After all, the service...
Kramer

Why this GM is modeling his dealership after the likes of Carvana & CarMax

- September 29, 2021
After spending more than 27 years in retail automotive, General Manager of Germain Toyota of Naples, Brian Kramer, has been featured in F&I Magazine and has also been a past...
wholesale

What’s the reason behind fluctuating wholesale values?

- September 27, 2021
Wholesale values fluctuated significantly throughout the past month leaving many of you wondering what this means for you, the industry, and why it is happening. Jasen Rice, President, and CEO...
service

Best strategies to develop your car dealership’s service business

- September 27, 2021
In 2020, new car dealerships reported $111 billion in revenue through service and parts alone. If you are focused on growing the service side of the dealership, these statistics should...
F&I

F&I’s three-tier approach: Serve, Connect, Sell

- August 27, 2021
We make things way too difficult in the F&I office. We often forget that people buy from people that they like and trust. We spend an abundance of time drilling...
service

How to get customers to come back for the first service

- August 24, 2021
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had one to offer. If you don’t...

Video communication during service visits breaks the trust barrier

- August 24, 2021
According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers over the dealership. What should come...
Raymond

Why this N.C. dealer group is investing big in its BDC departments

- August 20, 2021
The retail automotive industry changes rapidly so what are BDC departments doing to keep up? On today’s show we’re pleased to welcome Matt Raymond, Director of Digital Operations at Team...
marketing used cars

Best practices for used car management with Kelly Automotive’s Chris Saraceno

- August 19, 2021
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the used car department, in-depth dealer interviews,...
service

Tips to increase consumer enthusiasm in the service department

- August 18, 2021
The stark reality for dealerships remains that keeping customers loyal is difficult. After five years of ownership less than one in three-vehicle owners continues to frequent a franchised dealership for...


CBT News
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