How to get customers to come back for the first service
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had one to offer. If you don’t...
TSLA400.94012.04019%
GM81.3653.315%
F12.8600.42%
RIVN17.1150.225%
CYD43.1100.7881%
HMC25.0150.655%
TM217.5134.6532%
CVNA385.44023.2%
PAG160.7204.7%
LAD282.1707.3%
AN207.3009.01%
GPI347.71012.22999%
ABG210.2106.12%
SAH70.3402.97%
TSLA400.94012.04019%
GM81.3653.315%
F12.8600.42%
RIVN17.1150.225%
CYD43.1100.7881%
HMC25.0150.655%
TM217.5134.6532%
CVNA385.44023.2%
PAG160.7204.7%
LAD282.1707.3%
AN207.3009.01%
GPI347.71012.22999%
ABG210.2106.12%
SAH70.3402.97%
TSLA400.94012.04019%
GM81.3653.315%
F12.8600.42%
RIVN17.1150.225%
CYD43.1100.7881%
HMC25.0150.655%
TM217.5134.6532%
CVNA385.44023.2%
PAG160.7204.7%
LAD282.1707.3%
AN207.3009.01%
GPI347.71012.22999%
ABG210.2106.12%
SAH70.3402.97%
service department
Video communication during service visits breaks the trust barrier
According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers over the dealership. What should come...
Why this N.C. dealer group is investing big in its BDC departments
The retail automotive industry changes rapidly so what are BDC departments doing to keep up? On today’s show we’re pleased to welcome Matt Raymond, Director of Digital Operations at Team...
Best practices for used car management with Kelly Automotive’s Chris Saraceno
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the used car department, in-depth dealer interviews,...
Tips to increase consumer enthusiasm in the service department
The stark reality for dealerships remains that keeping customers loyal is difficult. After five years of ownership less than one in three-vehicle owners continues to frequent a franchised dealership for...
How to leverage recall opportunities for added service revenue and used car acquisitions
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the used car department, in-depth dealer interviews,...
CDK Global’s Kim Saylor on how car dealers can up their service game
CDK Global has recently released data that hones in on what car dealers can do to win back and keep their service customers. On today’s show, we’re pleased to welcome...
Fleet servicing is the target for dealers as fleet sales numbers remain low
By the end of July, sales of fleet units in the US have regained some modest ground. Cox Automotive reports that year-to-date fleet sales – a combined tally of commercial,...
FL car dealership’s huge statement on retail: dealer lots aren’t going anywhere
As you drive along the scenic NE 151st Street in Miami, a stunning seven-story building dominates the south side. It isn’t an apartment complex or an office building, nor is...
Five tips to improve customer retention in the service drive
We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly to pick up a new customer...
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