Tag: service department
How to improve compliance in your auto dealership’s service department
When you discuss automotive compliance, you automatically think about regulations over the F&I department or with selling new cars. However, there are just as...
Alternative communication from service advisors provides a more convenient customer experience
To the Editor:
As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the...
Understanding the key differences between service advisors and service writers
What are service advisors worth to dealers and general managers? This is the question Don Reed tackles on the latest episode of Service Drive....
Tesla adds collision repair to its service department
Tesla service centers have been limited in repair capabilities to this point. However, that’s about to change. In an alert sent out to customers,...
Why your dealership should double-down on fixed-operations – Jim Roche
2020 has posed many challenges for the automotive industry. However, car dealers have been extraordinarily resilient. We have seen the majority of dealers implement...
How to build a service department that customers love
Customer retention continues to be a problem for auto dealerships. Less than 1 in 3 service visits are at dealerships once a vehicle reaches...
Capitalizing on the rise in consumer demand for service – Jeff...
If dealers are not having record-breaking months in their service departments at this moment in time, then they are doing something wrong. While industry...
Low-budget marketing tips for your service department
It’s widely accepted knowledge that only 45 percent of customers remain loyal to their dealership’s service department within the first two years of vehicle...
Three-tier approach to long-term service department growth
A successful long-term service growth strategy is really just about taking care of the customer. In order to grow, you need to retain the...
Service Director Manny Escalon on Customer Retention During the Pandemic
Dealership service departments around the nation are adjusting to the ‘new normal’ in a post COVID-19 world. But what exactly does this mean? We...
