The value female customers bring to your service department
Are you taking full advantage of the type of retention women create for your service department? Becky explains ways you can appeal to female customers.
TSLA391.62019.4%
GM76.3100.39%
F11.580-0.02%
RIVN11.430-0.4%
CYD23.2800.05%
HMC34.3600.21%
TM197.6400.85%
CVNA56.590-1.22%
PAG212.090-0.24%
LAD286.840-8.73%
AN160.200-0.85%
GPI243.880-1.09%
ABG172.9600.31%
SAH61.260-0.02%
TSLA391.62019.4%
GM76.3100.39%
F11.580-0.02%
RIVN11.430-0.4%
CYD23.2800.05%
HMC34.3600.21%
TM197.6400.85%
CVNA56.590-1.22%
PAG212.090-0.24%
LAD286.840-8.73%
AN160.200-0.85%
GPI243.880-1.09%
ABG172.9600.31%
SAH61.260-0.02%
TSLA391.62019.4%
GM76.3100.39%
F11.580-0.02%
RIVN11.430-0.4%
CYD23.2800.05%
HMC34.3600.21%
TM197.6400.85%
CVNA56.590-1.22%
PAG212.090-0.24%
LAD286.840-8.73%
AN160.200-0.85%
GPI243.880-1.09%
ABG172.9600.31%
SAH61.260-0.02%
retention
Service Retention: How online culture is slowly killing your service drive – Total Customer Connect
Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want to shop and order goods and...
Does your Marketing Manager have the right qualifications? | If You Build It, They Will Charge: Ford tripling workplace electric vehicle charging | Why You Should Sponsor Local Sports to Increase Retention
On today's CBT Newscast for Friday, November 3rd, 2017:
Brian Pasch: Does your Marketing Manager have the right qualifications?
How do you know your marketing manager is taking the right steps of...
Four Ways Automotive Managers Lose Good Employees
Most People Are Not Happy With Their Jobs
Former NFL Head Coach, Tony Dungy once said, “The secret to success is good leadership, and good leadership is all about making the...
Larry Dorfman: Why listening to customers is more important than ever
"The auto industry needs to get better as an industry." Ever hear that statement before? Maybe there are staff members at your dealership that have used it before. Maybe there...
Larry Dorfman: Why listening to customers is more important than ever | What is a Pre-Delivery Inspection? | New Legislation Increases Discussions About Consumer Safety In Regards to Self-Driving Cars
On today's CBT Newscast for Thursday, September 21st, 2017:
Larry Dorfman: Why listening to customers is more important than ever
"The auto industry needs to get better as an industry." Ever hear...
Retaining Female Customers
Have you stopped to think about the retention you would get from female customers if you just took a little more time to explain certain processes? Becky explains the benefits.
Driving Customer Retention to Your Dealership
Customer loyalty does not necessarily translate into repeat business for your auto dealership.
OEMs and dealers spend millions of dollars seeking to convert consumers to loyal customers of their brands....
How prepared are you for the future? | 7 Ways to Leverage Existing Customers | Trends that Will Shape Your Dealership, Whether You Like It or Not
On today's CBT Newscast for Monday, August 28th, 2017:
How prepared are you for the future?
Doug Betts, Senior VP of Global Automotive Operations at J.D. Power, recently told CBT News that...
7 Ways to Leverage Existing Customers for More Sales
Generally in sales, dealership staff are often looking to find new leads rather than leveraging their current customer base. They’re all wanting to increase the sales of their dealerships, so...
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