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turnover

What Does Staff Turnover Actually Cost the Dealership?

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If I asked you whether employee turnover was good or bad you would already know that it’s bad.  But there’s a deeper question –...
employee

Employee Feedback: Four Metrics You Should Keep Track of to Promote...

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"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied,...
leadership

Lessons in Leadership

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What does it take to be a good leader? Mark Tewart gives some tips on how to get the most out of your team...
great managers

What GREAT Managers Do To Improve Retention

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It can truly be one of the biggest nightmares for managers when their best employee unexpectedly resigns. Now, you’ve suddenly gotten an extended list...
employee retention

Key Aspects of Employee Retention

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  Many auto retailers today struggle to keep employees due to competitive landscapes and millennial employment. On this week's Progressive Retail, Cory goes over some...
attract and convert

Bells & Whistles May Not Attract and Convert

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Here’s a silly question for dealers and managers: Do you ever look at your website and think it’s stale or boring? Of course you...
good employee

What to do when you lose a good employee

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On this week's episode of the Weekly Tune-Up, Becky goes over what you should do when you lose a good employee and how to...
female customers

The value female customers bring to your service department

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Are you taking full advantage of the type of retention women create for your service department?  Becky explains ways you can appeal to female...

Service Retention: How online culture is slowly killing your service drive...

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Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want...
newscast

Does your Marketing Manager have the right qualifications? | If You...

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On today's CBT Newscast for Friday, November 3rd, 2017: Brian Pasch: Does your Marketing Manager have the right qualifications? How do you know your marketing manager...