We all know how important follow-up is. It could be the one deciding factor that helps make your dealership a top of the line store. Here are five secrets to...
On today's CBT Newscast for Monday, May 22, 2017:
How does Sonic Automotive handle inventory? – Interview with Jeff Dyke
On a recent visit to Sonic Automotive’s new EchoPark dealership, Joe had the...
To Oscar Gutierrez, electric cars are a “no-brainer.”
“Like, seriously,” he said, his arms outstretched, an incredulous look on his face. “You can drive and not use gas. The state gives...
You don’t have to be BFFs, but They Must Like You
All of us who truly want to serve our customers are looking for ways to create rapport with them that...
On today's CBT Newscast for Thursday, May 18, 2017:
3 Best Practices for Online Reviews - Jamie Oldershaw, GM DealerRater
In this interview, Jamie Oldershaw, GM for DealerRater discusses the importance of reviews...
On today's CBT Newscast for Wednesday, May 17, 2017:
J.D. Power's Jonathan Banks on Smart Inventory Tactics
In this insightful interview with Jonathan Banks, Data & Analytics at J.D. Power, Joe drills down...
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on body language and non-verbal communication. Mark...
Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to the dealership where they purchased their...
If you need help managing your sales staff better, here are three strategies I've used that never fail to boost results.
Strategy #1: Proper Investment.
In most businesses, the investment in salespeople...