Tag: online

customer experience

How the Customer Experience is Improved by Women in Automotive

The customer experience (CX) in automotive has been an area of growth and investment in recent years. Manufacturers are focusing on improving how they...
Sandy Schwartzvideo

Cox Automotive’s Sandy Schwartz on Ending His Tenure as CEO and Welcoming New President...

Recently, powerhouse Cox Automotive announced a changing of the guard. Effective today, August 3rd, Sandy Schwartz transitions to a new role as CEO of...
David Lewisvideo

David Lewis on How Sales Training Has Adapted to a Virtual Environment

In light of recent events, many dealerships are making the jump to virtual retailing and with that, comes a new set of challenges. Bringing...
social distancing

Keeping Your Service Drive Packed in a World of Social Distancing

As our world gets back to work after the initial pandemic shutdown, we are noticing successful social distancing protocols implemented all around us. Grocery and...
Ford

Breaking: Jim Hackett Stepping Down from Ford Oct. 1, Jim Farley Named Next CEO

After three years of service, Jim Hackett is stepping down from his role as CEO of Ford Motor Company. Hackett will be succeeded by Jim...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...