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Facebook account

Strategy Before Tactics When It Comes to Facebook

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When deciding whether to have a separate Facebook account for business and personal, it’s best to examine your marketing goals. BY KATHI KRUSE I’m not...
values time

Less Time – More Profits

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Today’s car shoppers have already done their homework, so starting them out at Point A is a waste of time. BY GRANT CARDONE Time is...
Management-Driven Leadership

Management-Driven Leadership

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If you want to develop a winning team, spend the time and effort coaching and training them. BY JOE VERDE “It’s better to have one...
Phone-Ups

Phone-Ups…Does Your Staff Sound Like Everyone Else?

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Proper training in taking phone-ups opens the door for effective dialogue with the customer and increases your chances of getting them into the showroom....
Position Pitfalls

Avoiding Position Pitfalls

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Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and...
Servicing Millennials

Servicing Millennials

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Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital...
Holograms

Holograms: Coming to a Dealership Near You?

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Will holographic technology make the tablet – or even the F&I manager – obsolete? BY GEORGE ANGUS Americans love technology. That’s a fact. And staying...
Customer Service Health

It’s Time For a Customer Service Health Checkup

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Now is the time to let the past go, focus on what you can control and create an exceptional 2015 for your staff and...
Colorado Automobile Dealers Association

Where Politics and Business Intersect

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Under the direction of Tim Jackson, the Colorado Automobile Dealers Association has mastered the art of leveraging relationships for the betterment of, not only...
Helping dealers

New Technology Drives F&I Profits

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Helping dealers better determine how they continue to grow and strengthen their businesses in the future will be more important than ever as changing...