As a frequent speaker on the future of automotive dealership service, Rich believes in an “adapt-or-die” theory of innovation. With more than 30 years of diverse experience, he is a recognized expert in information technologies and creating customer loyalty through digital excellence. Visit the website at Autopoint.com.
Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital lifestyle. BY RICH HOLLAND
Dealership and fixed...