Tuesday, November 30, 2021
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Avoiding Position Pitfalls

Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and greater job satisfaction. BY JEFF COWAN Recently, I was in a meeting where I was asked to set aside 30 minutes at the end of my presentation for questions and answers.   […]
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Jeff Cowan
In his 28th year of training, Jeff is recognized as the creator of the modern-day walk-around and selling processes for service departments. Currently partnered with NADA, EasyCare, NCM, MPi and other vendors and manufacturers, he¬ is the nation’s authority when it comes to training service advisors and service support staff. Visit his website at AutomotiveServiceTraining.com and sign up for free, weekly training.

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