In leadership, people don't always have to like you, but they do have to respect and trust you. On this week's episode of On the Mark, Mark Tewart talks about...
Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail. Now, imagine of life without them...
There’s no doubt that men have always played a more prominent role in the automotive industry than women, but that has slowly been changing over the past few years. Corporations...
Hiring new employees and promoting others within an organization is important no matter what level they are at, but extra consideration should be given when deciding on how to fill...
A winning personality. It might sound cliche, but studies have shown that personality is what separates the salespeople at the top from those on the bottom. Even among those with...
There’s no way of getting around it: as a manager, there will be unpleasant situations that you personally have to deal with. As much as everyone wants to be the...
Having a positive environment is one of the most important aspects of being a successful and productive employee. But when it comes to training and coaching staff, emotional engagement is...
Comfort and complacency are the dealership's worst enemies, and customers are quick to move on to competitors who meet their changing needs. That’s why continuous improvement in all dealership departments...
How F&I Expert Rick McCormick Found His Niche in the Most Unlikely Place
Today on CBT we are happy to have Rick McCormick in our studio. Rick is the National Account...
CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the undermanagement epidemic'. He breaks down the...