A winning personality. It might sound cliche, but studies have shown that personality is what separates the salespeople at the top from those on the bottom. Even among those with...
There’s no way of getting around it: as a manager, there will be unpleasant situations that you personally have to deal with. As much as everyone wants to be the...
Having a positive environment is one of the most important aspects of being a successful and productive employee. But when it comes to training and coaching staff, emotional engagement is...
Comfort and complacency are the dealership's worst enemies, and customers are quick to move on to competitors who meet their changing needs. That’s why continuous improvement in all dealership departments...
How F&I Expert Rick McCormick Found His Niche in the Most Unlikely Place
Today on CBT we are happy to have Rick McCormick in our studio. Rick is the National Account...
CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the undermanagement epidemic'. He breaks down the...
Often times, leadership is not adequately using your CRM. On this week's episode of On the Mark, Mark Tewart talks about how important it is for dealership leaders to not...
You invest many resources in your dealership. Out of those, perhaps the most valuable is time. For this reason, time management is critical for all businesses. Without it, time is...
On this week's episode of On the Mark, Mark Tewart discusses certain leadership traits that are shared amongst great leaders as well as some traits that poor leaders possess.