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reconditioning costs

Best practices in reconditioning and ways to save costs

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With used car sales outnumbering new car sales by nearly three times the amount, it’s important that your dealership understands how best to deal...
service

4 ways to set the first service appointment that customers keep

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While the new car buyer is sure to visit your dealership for a warranty repair, fewer are coming back for maintenance. Most customers prefer...
luxury vehicle sales

Luxury vehicle sales push higher, incentives drop lower in December

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December’s high-end vehicle sales are normally higher than the rest of the year, and this past December maintained that trend and even pushed it...
Roger Love

3 proven and time-tested tips to get the most out of...

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On the latest edition of Straight to the Point, host Frank J. Lopes asks the question, are you prepared for 'Golden Week?' The holiday season is...
BDC

5 habits of a successful BDC manager

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More than ever, the internet and phones are the “new” showroom, making your BDC a conduit to your bricks-and-mortar store. Increasingly, agents have the...

New metrics to brag about in new car business

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Traditionally, a dealership’s new-car business is monitored by monthly sales results. Like the sports teams we passionately cheer for, the success of auto brands...

New vehicle prices hit another all-time high in November

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For the eighth straight month, the average transaction price for new vehicles in the US hit never-before-seen territory while incentives dipped to historic lows....
customers

Attracting customers with no car deals in sight

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Even though many consumers have been back in the market for a new or used car, there continues to be a lack of available...
Tynan

Bloomberg Senior Analyst Kevin Tynan on the current state of retail...

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From pivoting to digital retail to inventory and chip shortages, the pandemic played a key role in what retail automotive looks like today. On...
Chesbrough

Cox Automotive’s Charlie Chesbrough on how car dealers can remain successful...

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As we move through the final quarter of the year, you may be asking yourself what can you do to remain successful, despite the...