TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

Sean Gardner unpacks strategies for effectively bridging the gap and empowering customers to maximize their car-buying budgets.

Sean Gardner shares secrets to helping customers stretch their budgets

- July 9, 2024
Welcome to another insightful edition of CBT Now. Today, we're diving into a critical topic with Sean Gardner, a seasoned sales trainer at the Joe Verde Group. Sean's here to...
Whether in the market for a new car or managing a dealership, understanding the ins and outs of smart shopping can make all the difference. Here, we'll take a look at some strategies that support buyers in making informed decisions, as well as how dealers can implement seamless processes to enhance the shopping experience. 

Smart shopping: A guide for buyers and dealers alike

- July 2, 2024
Whether in the market for a new car or managing a dealership, understanding the ins and outs of smart shopping can make all the difference. Here, we'll take a look...
In automotive retail, every missed call can mean a lost sale, so mastering call management isn't just necessary—it's a competitive advantage

Ben Chodor explores revolutionary strategies for dealership excellence via advanced call management

- June 27, 2024
In the fast-paced world of automotive retail, where every missed call can mean a lost sale, mastering call management isn't just a necessity—it's a competitive advantage. On today's episode of...
Baer notes that personal connections are vital in persuasion because they directly link the message and the recipient's interests.

The secret to persuasion: making it personal – Jay Baer

- June 21, 2024
Personal connections are incredibly powerful, whether you're making a sales pitch or engaging in casual conversation. In the latest episode of CBT Now, we're excited to explore this topic with...
Today's edition of Loyalty-Based Sales Strategies, Jen Suzuki shares invaluable insights on how incorporating video can change dealers' sales

Visual video impact is poppin’ – Harness the power of video in follow-up strategies that engage your clients

- June 20, 2024
In today's fast-paced automotive market, dealerships constantly seek innovative ways to engage customers and streamline their operations. On today's edition of Loyalty-Based Sales Strategies, Jen Suzuki shares invaluable insights on...
Matt Easton joins us on today to remind us that sometimes getting the sale can be as simple as raising your hand.

Raise your hand for sales success: Matt Easton shares key tips for standing out in a competitive market

- June 13, 2024
In today's ultra-competitive business environment, where we fight to have the best marketing, the coolest social media, and the lowest prices, it's easy to feel overwhelmed by your competition. Coach...
Many dealerships struggle with follow-up, a fundamental aspect of the sales process. Today's CBT Now, Sean Gardner shares insight.

How the power of persistent follow-up will unlock extra sales – Sean Gardner

- June 5, 2024
Closing a few extra sales each week can have a profound impact on your bottom line, fueling your success and driving your career forward. In today's episode of CBT Now,...
Your Mindset is a powerful tool that can determine your success or failure. In this episode of CBT Now, we delve into it with Ricky Kalmon.

The key to conquering challenges and achieving success – Ricky Kalmon

- May 29, 2024
Your Mindset is a powerful tool that can determine your success or failure. In this episode of CBT Now, we delve into strategies for harnessing your Mindset for personal and...
Kevin Frye will join us on today's episode of Inside Automotive to discuss how the return of inventory has ushered in a slowing market.

Strategies for maximizing profitability in a shifting automotive market – Kevin Frye | Jeff Wyler

- May 24, 2024
As dealers basked in record profits and margins just a few short years ago, the return of inventory to pre-pandemic levels has ushered in a slowing market. In today's episode...
automotive industry news, automotive industry trends, automotive news, automotive technology, CBT News, Future of Automotive, premium, Steve Greenfield

Thinking Beyond the Bay: Creating an Inviting Environment at Your Automotive Business

- May 20, 2024
In today's competitive automotive service industry, providing exceptional customer experience is paramount to success. For auto dealers, service centers, tire dealers, and quick lubes, the customer experience begins long before...


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