TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%


Customer Experience

In automotive retail, every missed call can mean a lost sale, so mastering call management isn't just necessary—it's a competitive advantage

Ben Chodor explores revolutionary strategies for dealership excellence via advanced call management

- June 27, 2024
In the fast-paced world of automotive retail, where every missed call can mean a lost sale, mastering call management isn't just a necessity—it's a competitive advantage. On today's episode of...
Featured Driving Solutions
Baer notes that personal connections are vital in persuasion because they directly link the message and the recipient's interests.

The secret to persuasion: making it personal – Jay Baer

- June 21, 2024
Personal connections are incredibly powerful, whether you're making a sales pitch or engaging in casual conversation. In the latest episode of CBT Now, we're excited to explore this topic with...
CBT Now Sales & Marketing
Today's edition of Loyalty-Based Sales Strategies, Jen Suzuki shares invaluable insights on how incorporating video can change dealers' sales

Visual video impact is poppin’ – Harness the power of video in follow-up strategies that engage your clients

- June 20, 2024
In today's fast-paced automotive market, dealerships constantly seek innovative ways to engage customers and streamline their operations. On today's edition of Loyalty-Based Sales Strategies, Jen Suzuki shares invaluable insights on...
Loyalty-Based Sales Strategies Sales & Marketing
Matt Easton joins us on today to remind us that sometimes getting the sale can be as simple as raising your hand.

Raise your hand for sales success: Matt Easton shares key tips for standing out in a competitive market

- June 13, 2024
In today's ultra-competitive business environment, where we fight to have the best marketing, the coolest social media, and the lowest prices, it's easy to feel overwhelmed by your competition. Coach...
Inside Automotive Sales & Marketing
Many dealerships struggle with follow-up, a fundamental aspect of the sales process. Today's CBT Now, Sean Gardner shares insight.

How the power of persistent follow-up will unlock extra sales – Sean Gardner

- June 5, 2024
Closing a few extra sales each week can have a profound impact on your bottom line, fueling your success and driving your career forward. In today's episode of CBT Now,...
CBT Now Sales & Marketing
Your Mindset is a powerful tool that can determine your success or failure. In this episode of CBT Now, we delve into it with Ricky Kalmon.

The key to conquering challenges and achieving success – Ricky Kalmon

- May 29, 2024
Your Mindset is a powerful tool that can determine your success or failure. In this episode of CBT Now, we delve into strategies for harnessing your Mindset for personal and...
CBT Now Sales & Marketing
Kevin Frye will join us on today's episode of Inside Automotive to discuss how the return of inventory has ushered in a slowing market.

Strategies for maximizing profitability in a shifting automotive market – Kevin Frye | Jeff Wyler

- May 24, 2024
As dealers basked in record profits and margins just a few short years ago, the return of inventory to pre-pandemic levels has ushered in a slowing market. In today's episode...
Inside Automotive Sales & Marketing
automotive industry news, automotive industry trends, automotive news, automotive technology, CBT News, Future of Automotive, premium, Steve Greenfield

Thinking Beyond the Bay: Creating an Inviting Environment at Your Automotive Business

- May 20, 2024
In today's competitive automotive service industry, providing exceptional customer experience is paramount to success. For auto dealers, service centers, tire dealers, and quick lubes, the customer experience begins long before...
Articles Sales & Marketing
In this episode of Inside Automotive, we dive into valuable insights on optimizing customer and employee experiences with Brooke Furniss.

How dealers can elevate their customer/employee experience – Brooke Furniss

- May 16, 2024
As customer expectations continue to evolve, providing an exceptional experience is key to cultivating loyalty and repeat business. In this episode of Inside Automotive, we dive into valuable insights on...
Inside Automotive Sales & Marketing
In this article, we'll explain how to use QR codes as part of your dealership's marketing plan, to better get messages out to more people.

4 ways to incorporate QR codes into your dealership marketing strategy

- May 2, 2024
We are sure you've seen these little grids on posters or mail pieces. These are QR codes, and they are rather versatile and straightforward to use paths to websites and...
Sales & Marketing Articles


Latest Articles

Weekly roundup: Canada hits back with $20B tariffs, VW's CEO clashes over cuts, New-vehicle sales hold at 16.4M SAAR
Latest Articles 08/29/26

Weekly roundup: Canada hits back with $20B tariffs, VW’s CEO clashes over cuts, New-vehicle sales hold at 16.4M SAAR

Inside Hoffman Auto Group's Vermont expansion and luxury push
Latest Articles 08/28/26

Inside Hoffman Auto Group’s Vermont expansion and luxury push

Rethink the customer journey to capture today's cautious vehicle shoppers
Latest Articles 08/28/26

Rethink the customer journey to capture today’s cautious vehicle shoppers

vAuto Launches Test Drive, New Initiative to Scale and Speed Product Innovations 
Latest Articles 08/28/26

vAuto Launches Test Drive, New Initiative to Scale and Speed Product Innovations 

U.S.-Canada tariffs add concerns for dealers, Volvo expands EV safety alerts, Experian sees hybrid financing jump
Latest Articles 08/28/26

U.S.-Canada tariffs add concerns for dealers, Volvo expands EV safety alerts, Experian sees hybrid financing jump

U.S.-Canada tariff fight raises new concerns for North American dealers
Latest Articles 08/28/26

U.S.-Canada tariff fight raises new concerns for North American dealers

Volvo expands connected safety alerts across its EV lineup
Latest Articles 08/28/26

Volvo expands connected safety alerts across its EV lineup

Hybrid financing jumps as EV demand cools, Experian reports
Latest Articles 08/28/26

Experian finds hybrid financing jumps as EV demand cools

Toyota RAV4 Hybrid
Latest Articles 08/28/26

Toyota’s global sales & production fall in July on China, Middle East weakness

2026 Honda Accord continues to prove why midsize sedans are a winner
Latest Articles 08/28/26

2026 Honda Accord continues to prove why midsize sedans are a winner


CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.