Tag: customer experience
8 unique ways to provide a better customer experience than your...
On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses eight ways car dealers can out-experience their competition. Dealers...
The importance of creating unique customer experiences inside your dealership
Oftentimes the marketing and customer experience on the showroom floor do not match up with what’s being done digitally. So, it’s important to partner...
How to save your customers time at the dealership without compromising...
In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest...
Why car dealers must invest in employee development sooner rather than...
Car dealers are looking for employees as their retention rates continue to dwindle and turnover increases. For example, in 2021, the automotive industry saw...
What do customers expect from your car dealership’s live chat solutions?
Did you know that most customers prefer live chat to phone or email? Through a survey of 1,000 US consumers, the live chat platform...
What companies need to know about the holiday shopper- Shep Hyken
The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over...
How-to Guide: Driving exceptional dealership customer experiences
As an automotive dealership, you know that customer service is essential. But you might not know just how important it is to deliver exceptional...
Three digital tools that improve customer retention at your car dealership
In this edition of the CBT News Power Lunch, anchor Jim Fitzpatrick is joined by Skyler Chadwick, Director of Product Consulting at Cox Automotive’s...
Why selling extended warranties is good for customer relations
The average bumper-to-bumper car warranty lasts three years. After this time, customers can choose to extend the car warranty or can go without protection....
Increased online sales adoption could signal the in-person experience needs change
The 2022 Deloitte Global Automotive Consumer Study indicates that concluding a vehicle in-person remains the preferred method for 75% of car buyers. However, more...
