Tag: customer experience

Building a loyal base of customers is one of the most challenging endeavors for any automotive retail store. Research shows that a commitment to building...

A dealership-branded mobile app serves as an excellent retention tool and has been adopted by many stores, large and small. Although it creates value...

Competing in the digital age can feel like an insurmountable challenge for car dealerships that don’t have a solid plan for boosting reviews.  The last...

You've done it! That prospective car buyer has finally pre-ordered that new vehicle at your dealership. However, there's also a bit of a problem....

Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...

Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...

OfferLogix has a history of enabling seamless customer experiences with their penny-perfect payments, and now they have a new partnership sure to take things...

Carvana has been in the news for all the wrong reasons this year. A blockbuster agreement to purchase ADESA U.S. has been completed, but...

Are you looking for ways to increase your bottom line? You may want to start by looking at your customer experience and digital retailing...

Today, it's all about providing a great customer experience in all areas of the sales process while also increasing your bottom line. Joining us...