TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

Brian Pasch: Are you getting online reviews from Facebook, Google, Yelp, Cars.com and Cargurus.com?

- February 8, 2017
Brian Pasch: Are you getting online reviews from Facebook, Google, Yelp, Cars.com and Cargurus.com? Brian shows you how to improve your online reviews in able to sell more cars in a...
Social Media

Glenn Pasch: Does social media really work?

- February 7, 2017
Glenn Pasch: Dealers often ask, “Does social media really work?”  See what Glenn thinks.
Pete MacInnis

Pete MacInnis: Consumers and banks want to be more transparent

- February 7, 2017
Pete MacInnis of Elend Solutions sits down with Jim Fitzpatrick of CBT News at NADA 100
Brad Perry

Cory Mosley: What’s in it for your customers

- February 6, 2017
Cory explains: when you master why you do what you do and what’s in it for you, you should have no problems mastering what’s in it for your customers.
Lloyd Trushel

A customer driven sales approach in your F&I Dept.

- February 6, 2017
Are dealerships missing opportunities by focusing too much on overcoming objections in the finance and insurance office? F&I trainer Lloyd Trushel thinks so and calls for a more personal engagement with...

David Kain: Is there too much engineering in your CRM?

- February 3, 2017
David Kain: Is there too much engineering in your CRM?  Could your team be too stressed out about using it?  David has some advice to fix that.
Generating Profit

How to generate profit & keep customers coming back to the service drive

- February 1, 2017
We probably all agree that the goal of the dealership service department should be: (A) generate profit and (B) deliver the experience that keeps customers returning. What we probably won’t agree...
User Experience

David Lewis: The most important part of the sales process is the customer picking out the right vehicle.

- February 1, 2017
David Lewis: The most important part of the sales process is the customer picking out the right vehicle.  So, David suggest doing this before customers take a test drive.  
Alex Vetter


CBT News
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