TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

AI

How to Increase Sales at Your Dealership with AI Powered Assistants – John Ruble, Conversica

- January 17, 2019
f AI powered assistants have shown to be highly effective for increasing sales, quality of service, and improving other activities around the dealership. These virtual aides help dealers handle more sales...
Sales & Marketing Daily Automotive News
setting the tone

Setting the Tone for a Great Day

- January 9, 2019
On this week's episode of On the Mark, Mark Tewart talks about how setting the tone with the way that you greet people can make them feel welcome and make or...
Shows
customer-centric

How to Become More Customer Centric at Your Dealership – Jim Roche, Xtime

- January 4, 2019
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for this year’s changes in the automotive...
Sales & Marketing Fixed-Ops
chick fil a

The Chick-fil-A of Car Dealers

- December 31, 2018
It’s no secret that the dealership model is under attack in America. From subscription alternatives that could bypass traditional dealers to startups like Carvana claiming they provide a better way...
Sales & Marketing Auto News
Customer Trust

The Power of “Starting with Why,”: Four Ways to Strengthen Customer Trust and Loyalty

- December 26, 2018
Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated more with them than another dealership...
Sales & Marketing Auto News
electric vehicles

What Dealers Should Expect as OEM’s Shift Toward Electric

- December 17, 2018
There is a perception in the media that dealerships do not like to sell Electric Vehicles (EV). In candid conversation, dealers would likely not disagree. EV’s represent a threat to...
Daily Automotive News Auto News
design

What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI

- December 13, 2018
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the showroom to the service department. Remember,...
Sales & Marketing Auto News
customers

Customers Need to Like You!

- November 21, 2018
In a Dealership Service Department, the relationship with your customer is “King.” It’s far more important for the customer to actually like you than just about any other single factor....
Sales & Marketing Auto News
F&I office

WardsAuto’s Steve Finlay on Today’s F&I Process

- November 13, 2018
In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment, Jim Fitzpatrick is joined by Steve...
F&I Auto News
transparency

Boost Dealership Transparency with One-Price Selling – Barry Schwartz, Robertson Honda

- November 1, 2018
Today, fewer consumers rely on a salesperson to make an informed purchase. Simply put, the internet gives the customer more transparency than the dealer does, but what would happen if...
Sales & Marketing Featured

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
Latest Articles 05/30/26

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News heads to Washington, D.C., to host Auto Leadership Summit
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CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing
Latest Articles 05/29/26

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
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Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
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Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
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Stellantis Pro One targets 30% growth with commercial vehicle and services expansion

Toyota halts next-generation Lexus EV amid slowing demand
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Toyota halts next-gen Lexus EV amid slowing demand

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
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NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures

Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
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Oil prices drop as U.S. reaches deal with Iran, pending Trump’s approval

Honda's Racing spirit is driving the future of hybrid vehicles
Latest Articles 05/29/26

Honda’s Racing Spirit is driving the future of hybrid vehicles