TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

management

Unlock Your Team’s True Potential: Four Ways to Optimize Your Management Style

- March 8, 2019
When we think of business development today, one word comes to mind: disruption. From technology to the entrance of a new generation of workers, much of what we have come...
Management & Leadership Auto News
Joseph Michelli

Increase Consumer Loyalty at Your Dealership with These 4 Customer Experience Strategies – Joseph Michelli, NYT Best-Selling Author

- February 27, 2019
On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to discuss how your dealership can develop a worthwhile customer service strategy. VIDEO TRANSCRIPT: Joseph Michelli:...
Sales & Marketing Auto News
incentives

Attracting Customers with Better Incentives

- February 19, 2019
Negotiating and haggling when shopping for a car can oftentimes be awkward and frustrating, but it is made even more difficult if dealerships are not honest and transparent about pricing....
Sales & Marketing Auto News
CRM

Incorporating Your CRM with Your Phone Process to Capitalize on Leads – Mike Haeg

- February 18, 2019
Every dealer knows it costs hundreds of dollars just to make the phone ring, but integrating a CRM to your sales calls can help your dealerships capitalize on those selling...
Sales & Marketing Featured
one-line ROs

One-Line ROs

- February 12, 2019
A few Fridays ago at the dealership I was visiting, we had a meeting and discussed some important metrics surrounding increasing sales. The topic of One-line ROs over 30,000 miles...
Sales & Marketing Auto News
voicemail

Voicemail: Say It Twice

- February 11, 2019
When leaving a voicemail, David Kain suggests saying your name, phone number, and the name of your dealership two times to make it easier on your guest while also getting...
Tips & Training
repair

Consistent Repair Updates Make for a Better Customer Experience

- January 28, 2019
Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking time out of a busy day for routine maintenance, and at worst it means costly...
Fixed-Ops Auto News
difficult customers

Effective Ways to Address Difficult Customers

- January 28, 2019
If you have worked in the Service Drive for, let’s say, 15 minutes or longer you probably understand that there is a fair share of difficult customers you will encounter. As...
Sales & Marketing Auto News
surveys

Creating Post-Purchase Surveys That Yield Useful Results

- January 24, 2019
Customer feedback is a valuable tool for businesses of all kinds, and dealerships are no exception. Feedback allows you to fine-tune your operation, strengthening what works and cutting what doesn’t. Collecting...
Sales & Marketing Auto News
automation

Not Just a Dealer, but a Teacher

- January 21, 2019
The sheer variety of models and features available on lots today is staggering. Where once shoppers had only a handful of options to choose from, the modern auto customer can...
Sales & Marketing Auto News

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
Latest Articles 05/30/26

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News heads to Washington, D.C., to host Auto Leadership Summit
Latest Articles 05/29/26

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing
Latest Articles 05/29/26

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
Latest Articles 05/29/26

Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
Latest Articles 05/29/26

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
Latest Articles 05/29/26

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion

Toyota halts next-generation Lexus EV amid slowing demand
Latest Articles 05/29/26

Toyota halts next-gen Lexus EV amid slowing demand

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
Latest Articles 05/29/26

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures

Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
Latest Articles 05/29/26

Oil prices drop as U.S. reaches deal with Iran, pending Trump’s approval

Honda's Racing spirit is driving the future of hybrid vehicles
Latest Articles 05/29/26

Honda’s Racing Spirit is driving the future of hybrid vehicles