TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

Cox Automotive

Cox Automotive and Penske jointly develop automated vehicle retailing platform for online car buying

- July 26, 2021
Penske Automotive Group and Cox Automotive have debuted an industry-first automated digital retailing platform for vehicle sales. Joining us today to discuss this development, is Marianne Johnson, Chief Product Officer...
Sales & Marketing Daily Automotive News
F&I

What are the best ways to involve the F&I department on the sales floor?

- July 19, 2021
Every dealership is set up the same way – sales, service, parts, and F&I all operate as their own separate departments. Each has a unique part to play both in...
F&I Auto News
fixed operations

How car dealers can increase revenue by shifting their focus to fixed operations – Tom Heizer, SVP at GSM

- July 15, 2021
There is a lot of focus on new vehicle inventories and how they are being impacted by the continuing chip shortage. Although grosses have been great, as inventories continue to...
Sales & Marketing Featured
payment

Why your car dealership should consider modernizing customer payment platforms – Joe Tautges & Fred Fordin, CDK Global

- July 14, 2021
As originally reported here on CBT News, CDK Global recently announced a new payment platform for car dealerships. On today’s show, we’re pleased to welcome Joe Tautges, Chief Operating Officer...
Sales & Marketing Publishing Partners
technicians

Three ways to improve auto technician satisfaction

- July 12, 2021
Are auto technicians happy with their jobs? Not for the most part. A recent survey shows that automotive service technicians rate their average career happiness at three out of five...
Management & Leadership Articles
Keeping track of progress career goals Chris Saraceno

The struggles that strengthen us; Why we should embrace, and not fear, challenges

- July 9, 2021
Think about your favorite movie or book. Now, imagine that the hero or heroine was never faced with a challenge. Rocky doesn’t train very hard and still beats Apollo in...
Management & Leadership Articles
chat

Are you using online tools effectively? It might be time for a self-audit

- July 7, 2021
According to Insider Intelligence, it’s predicted that consumer retail spending that results from website chat widgets will be as much as $142 billion, fifty times more than it was in...
Sales & Marketing Articles

What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author

- July 6, 2021
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke...
Sales & Marketing Featured
David Lewis

Auto retail expert David Lewis discusses how car dealers can increase customer pay revenue

- June 28, 2021
On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right here on CBT News. Lewis begins...
Sales & Marketing Featured
customer engagement

Four ways to improve customer engagement at your car dealership

- June 23, 2021
If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances, the business of selling cars was...
Sales & Marketing Articles

Latest Articles
Latest Articles 04/04/26

Weekly roundup: Stellantis to add 10k jobs, GM leads in Q1 2026 sales, Federal judge partially allows lawsuit against VW to proceed
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Legal battles reshape car sales
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CBT News
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