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BDC

Improving your BDC and Customer Experience

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On this week's episode of Kain & Co., David sits down with Katie Wagner, of Johnson Motors, to discuss how dealers can improve their BDC...
managed chat

The Evolution of Managed Chat

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  On Today’s episode of Progressive Retail, Cory sits down with Timothy Brock, Founder & CEO of Client-ConneXion to discuss the evolution of managed chat...
BDC Service Drive

Overnight BDC: Responding to leads

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On this week’s episode of Kain & Company, David welcomes Matthew Belk, CEO BetterCarPeople about the success of the company, the overnight lead business...
emails

What It Takes to Get Your mails opened?

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  On this week's Kain & Company, David talks about strategies for your internet and BDC operations, specifically email follow-up. David has found that dealerships...
newscast

Daily Newscast: 2 ways to increase gross profit now | The...

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  In today’s CBT Newscast for Wednesday April 5, 2017: 2 Ways to Increase Gross Profit Right Now from Alan Ram Industry renowned Automotive Trainer Alan Ram...
Gary Vaynerchuk

Daily Newscast: Gary Vaynerchuk keynote, Are Americans ready for self-driving cars...

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  In today’s CBT Newscast for Friday March 24, 2017: Gary Vaynerchuk, 2017 CBT Conference keynote New York Times bestselling author and social media expert Gary Vaynerchuk...
BDC

What to do with an underperforming BDC

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  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals...
Commission in BDC

Daily Newscast: Should BDC work on commission, Trump to lower fuel...

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In today’s CBT Newscast for Tuesday March 21, 2017: Should BDC get paid on results? We know salespeople and sales managers get paid on results? Should...
BDC

Should your BDC work on commission?

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We know salespeople and sales managers get paid on results. Should it be the same for those who work in BDC? Jennifer Zorko, Business...