TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%
TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%
TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%


BDC

customer

How to Move the Customer From Their Keyboard to Your Showroom

- October 2, 2018
On this week's episode of the Tom Stuker Show, Tom talks about internet leads, online traffic management, and effective BDCs with his new series, "How to Move the Customer from...
A/B testing

Utilizing A/B Testing in Your Process

- September 19, 2018
On today's episode of On the Mark, Mark Tewart explains how the use of A/B testing in your sales process can dramatically change your results.
BDC

What Sets Your BDC Apart From the Competition?

- August 16, 2018
 On this week's episode of Kain & Co., David Kain talks to Emily Lindau of Johnson Motors & Ford in Wisconsin about what their BDC does that sets them apart...
BDC Department

Shifting the Customer Approach in Your BDC – David Lewis

- May 11, 2018
Traditional shoppers used to visit three to four dealerships before making a purchase. Now, with the shift going digital, dealership visits have dwindled to approximately one-and-a-half. Shoppers are spending more...
NADA

How Much Profit is Your Service Department Losing From Missed Calls? – Traver Connect

- April 10, 2018
Sales BDC was a buzz word roughly twenty years ago. Now, the service department is buzzing and along with it comes a BDC to help. John Traver, Chief Executive Officer...
challenges

How to Overcome Common Challenges in the BDC

- March 29, 2018
Jessica Kain joins David to talk about where dealers are struggling when it comes to their BDC.  Watch today's show to find out how dealers are getting out of "survival...
Service

If Your Service BDC Isn’t Staffed Correctly, It’s Not Working

- March 12, 2018
If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be treating their service department BDC as...
BDC

To BDC, or Not to BDC

- February 13, 2018
On this week's edition of the Weekly Tune-Up, join Becky Nixon as she answers the question that everyone wants the answer to: To BDC, or not to BDC.
auto retail

The Personalized Customer Buying Experience in 2018

- December 26, 2017
Joe Gumm speaks with David Kain the Host of Kain & Co. about the personalized customer experience and changes to come in 2018 in one-to-one customer engagement in the auto...
brand values

Benefits of a Customer’s Seal of Approval

- December 12, 2017
Your Brand Values set you apart from the competition. Often brand values are intricately intertwined with marketing and business development strategies. Brand values are intangible promises made tangible through recognizable...


CBT News
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