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Decrease Turnover

How to succeed by fixing your dealership’s phone process

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Jim Fizpatrick and Chip King, Founder and CEO of CallRevu on how to succeed by fixing your dealership’s phone process
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Best Practices for a Compliant Service Department

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Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most commonly-cited consumer complaints. Although many of these grievances may be the result of customer misunderstandings, the accusations may result in significant legal liability and reputation […]
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Best Practices for a Compliant Service Department

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https://www.cbtnews.com/best-practices-compliant-service-department-2/
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Drive Customer Retention to Your Dealership

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Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point to as a winner – a prepaid maintenance plan, commonly referred to as a PPM. As its name suggests, this retention tool leverages prepaid […]
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Tom Stuker

CBT News – July 4, 2016

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CBT News - July 4, 2016 On this today's show - Tom Stuker Happy Independence day! Obviously, everyone is celebrating today. Our offices are closed as...
Paying BDC Agents

Consider These Plans For BDC Agents Paid By The Hour

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Keep your hourly rate competitive and implement fresh incentives daily and monthly. BY BILL WITTENMYER A friend of mine says all the time that “Our pay raise becomes effective when we are.” It is his way of saying that we earn more when we do more, when we become more productive. Sounds simple and logical […]
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CBT News – December 8, 2015

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On today's show: How hiring outside the auto industry works for one manager Why the cars versus trucks debate is important for your dealership ...

Why an hourly rate is more important to your dealership’s...

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When it comes to running a BDC as a manager or working as a phone agent, some might say it’s pretty difficult. In fact, some would say not a lot of people would aspire to do a job that’s looked upon as repetitive and mundane. Running a successful BDC can be done, according to Bill […]
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CBT News – August 24, 2015

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On today's show: David Kain, host of Kain & Co., discusses the future of BDCs and their impact on dealerships Sales Tip of the...