TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%
TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%
TSLA372.800-3.22%
GM76.620-2.32%
F12.260-0.14%
RIVN16.060-0.085%
CYD40.080-0.69%
HMC24.000-0.2%
TM191.260-1.72%
CVNA396.730-9.69%
PAG171.66010.11%
LAD291.00013.76%
AN205.6904.72%
GPI349.2104.51%
ABG201.3900.83%
SAH73.2600.87%


BDC

business development

How to Create an Efficient Business Development Dealership

- December 2, 2019
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development Centers (BDCs) are a great way...
Sales & Marketing Articles

Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of Digital Retailing

- November 5, 2019
 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority...
Sales & Marketing Featured
communication

How Your Dealership Staff Can Improve Their Communication with Customers

- September 24, 2019
Successful customer interactions are just as important today as they were when the first cars left factories at the turn of the century. That said, how dealership staff carry out...
Sales & Marketing Articles

How Ron Marhofer Auto Family Has Continued to Thrive for 100 Years – Chris Marhofer, COO | How to Turn Recalls Into Positive Customer Experiences | How Your Dealership Staff Can Improve Their Communication with Customers

- September 24, 2019
Today on CBTNews.com - Monday, September 24th, 2019: How Ron Marhofer Auto Family Has Continued to Thrive for 100 Years – Chris Marhofer, COO After starting as an independent service garage in...
Daily Newscast
Marc McGurren

How to Effectively Handle Leads and Manage Your Dealership’s BDC – Marc McGurren

- April 16, 2019
Every dealer wants the same thing, to move their inventory faster and more efficiently. But with money spread across several different marketing channels, you might struggle to see what’s paying...
Sales & Marketing Featured
unsold traffic

Calling Back some of Your Unsold Traffic

- March 6, 2019
  On this week's episode of On the Mark, Mark Tewart discusses the importance of calling back some of your unsold traffic, even if your BDC already handles those types of...
Shows
BDC

How to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine, Scott Clark Auto Group

- February 28, 2019
With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are...
Sales & Marketing Fixed-Ops
BDC

Key Operational Metrics For Your Internet/BDC Operation

- January 31, 2019
On today's episode of Kain & Co., David goes over some key operational metrics for your internet or BDC operation.
Shows
BDC

Revitalize Your BDC in 2019 with These Proven Techniques – David Kain, Kain Automotive

- December 5, 2018
As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for 2019. If you’re brainstorming new standards...
Sales & Marketing Featured
paramus honda

How Paramus Honda Found Success By Expanding Their BDC – Jason Cohen, BDC and E-Commerce Director

- November 27, 2018
On today's show, Jim speaks to Jason Cohen, BDC and E-Commerce Director for Paramus Honda, one of the largest and most profitable stores in Lithia Auto Chain, to discuss how...
Sales & Marketing Featured

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Porsche CEO Michael Leiters
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BMW of Reading GM, Kevin Pitts, shares how he built his own AI-powered tools to transform his dealership and how others can do the same.
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Building your own AI tools to power your dealership

Autosaver Group compliance officer says resolving complaints early keeps dealers off regulators' radar
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Autosaver Group compliance officer says resolving complaints early keeps dealers off regulators’ radar


CBT News
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