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Hiley Automotive

Scott Turner: Director of E-Commerce for Hiley Automotive Group talks about...

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  The Hiley Automotive Group has three dealerships in the northern Alabama town of Huntsville, including Hiley Mazda Huntsville, Hiley VW Huntsville and Audi Huntsville....
Decrease Turnover

How to succeed by fixing your dealership’s phone process

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Jim Fizpatrick and Chip King, Founder and CEO of CallRevu on how to succeed by fixing your dealership's phone process

Best Practices for a Compliant Service Department

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https://www.cbtnews.com/best-practices-compliant-service-department-2/

Best Practices for a Compliant Service Department

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Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...

Drive Customer Retention to Your Dealership

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Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play...
Tom Stuker

CBT News – July 4, 2016

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CBT News - July 4, 2016 On this today's show - Tom Stuker Happy Independence day! Obviously, everyone is celebrating today. Our offices are closed as...
Paying BDC Agents

Consider These Plans For BDC Agents Paid By The Hour

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Keep your hourly rate competitive and implement fresh incentives daily and monthly. BY BILL WITTENMYER A friend of mine says all the time that “Our pay...

Why an hourly rate is more important to your dealership’s BDC

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When it comes to running a BDC as a manager or working as a phone agent, some might say it's pretty difficult. In fact,...

CBT News – December 8, 2015

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On today's show: How hiring outside the auto industry works for one manager Why the cars versus trucks debate is important for your dealership ...