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Mark Tewart

5 Pieces of Advice from Veteran Trainer Mark Tewart to Weather...

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As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Mark Tewart, President of Tewart Enterprises, best-selling author of "How...
Paul J. Daly

Paul J. Daly Discusses the Big Takeaways from his Automotive State...

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As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Paul J. Daly, Founder and CEO of Congruent Story, and...
CDK Global

The Many Ways CDK Global is Supporting Their Customers Through COVID-19...

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As part of our ongoing Coronavirus coverage, we’re pleased to welcome back John Hickey, Executive Vice President of North America Customer Experience for CDK...
Ashley Bell

What You Need to Know About the Paycheck Protection Program and...

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As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Mr. Ashley Bell, who is the White House Policy Advisor on...
Ourisman Automotive

Chris Ourisman and Keith Lemer Discuss Reducing Overhead Expenses During These...

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As part of our continuing Coronavirus coverage, we’re pleased to welcome Keith Lemer, Co-founder and CEO of WellNet and Chris Ourisman, President of Ourisman...
Ron Frey

Industry Veteran Ron Frey Discusses the Steps Dealers Need to Take...

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As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Ron Frey, Strategic Advisor at JM Family Enterprises. Today, Ron and Jim...
Kerrigan Report

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

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Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...
Remarketing

Force Marketing CEO John Fitzpatrick Discusses Sending a Solid Remarketing Message...

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As part of our ongoing Coronavirus coverage, we’re pleased to welcome back John Fitzpatrick, President and CEO of Force Marketing. Last time we spoke to John,...
customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

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Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
ReconVelocity

ReconVelocity Launches Program to Provide Relief to Their Customers, New and...

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  As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Hugh Hathcock and Kalah McCoy from ReconVelocity. In this segment, Hugh and Kalah break...