TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%
TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%
TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%

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Customer Service Health

It’s Time For a Customer Service Health Checkup

- February 19, 2015
Now is the time to let the past go, focus on what you can control and create an exceptional 2015 for your staff and customers. BY GLENN PASCH After a month...
Jonathan Smoke joins Inside Automotive to review the 2023 automotive landscape and share his expectations for the 2024 car market.

The 2024 automotive landscape: 5 trends all dealers should watch — Jonathan Smoke | Cox Automotive

- January 2, 2024
With 2023 in the rearview mirror, it is time for car dealers to review the automotive landscape so they can enter the New Year with confidence in their strategies and...
New vehicle sales are set to rise 13.2% from the previous year, setting dealers up to end 2023 on a high note.

New vehicle sales set to rise in December, near double-digit gains

- December 21, 2023
Dealers are set to end the year on a high note as new vehicle sales approach double-digit percentage gains in December. According to a new joint forecast from J.D. Power and...
Eric DeMont joins CBT News to discuss the issue of lead defection and a new solution that could help dealers save money and time.

Resolving lead defection through artificial intelligence — Eric DeMont | Urban Science

- October 27, 2023
Lead defection is a frustrating problem for dealers, resulting in wasted money, time and effort. However, while retailers have historically had few remedies at their disposal, the proliferation of artificial...

Former Tesla autopilot director testifies, Virginia’s governor rejects Ford’s proposal, monthly U.S. retail sales

- January 19, 2023
Inside Automotive How Steve Greenfield hopes to change the dealership game through auto innovation Each year before the NADA Show, the Lighthouse Award is presented by PCG Companies to an executive making waves in...

CBT automotive newscast: September 17, 2021

- September 17, 2021
Featured Interview: Cox Automotive's Charlie Chesbrough reveals forecast for Q4 and how car dealers can prepare The shortage of new vehicle inventory has led to a decline in sales and an uptick...
retail

Modernizing Your Retail Experience

- July 17, 2020
 On this week's episode of Auto Marketing Now, Brian Pasch talks about digital retailing, making your retail experience more modern, and the potholes in the road for a retail transformation. VIDEO...
brand promise

Creating a Brand Promise

- January 29, 2020
On this week's episode of Auto Marketing Now, Brian Pasch of PCG Companies discusses how critical it is to create a brand promise if you plan to embrace digital retailing.   VIDEO...
feedback


The Power of Feedback

- January 13, 2020
You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the following week and you sit back...
customers

Do Your Customers Want to Tell People About You?

- September 6, 2019
Everyone has a 'why buy' message. However, Glenn wants to know when your customers do business with you, do you make them feel good about their why buy? Are customers leaving...
CBT News
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