Here are 37 items on women’s New Year’s list when it comes to car dealerships, service visits, and features for 2017. Here’s an opportunity to add some new options to...
Common mistakes in reconditioning used-car inventory vehicles can erode dealer margins and competitiveness.
Recon’s efficiency – or lack of it – affects the entire store, so fixing these mistakes isn’t just...
Thanks to mobile devices, call volumes to dealerships are up significantly, outpacing internet leads by four to one, according to ADP Digital. In fact, 19 percent or about one in...
In the pop world there are the Dave Clark Five, the Jackson Five and Maroon Five. In the spy scene, it’s MI5. The Olympic gold medal winning women’s gymnastic team...
Auto Deals Want Congress to Reconsider Tax
The American International Auto Dealers Association (AIADA) and the National Automobile Dealers Association (NADA) joined the Border Adjustability Tax Coalition in sending a letter to Congressman...
Auto dealerships can capitalize on inbound calls to their respective companies if their call-handling practices lead to a significantly better and more memorable customer experience.
A past J.D. Power and Associates...
If you have read and acted upon the first two installments of this Client Alert series, you know the reasons why you have decided to sell your business, and you...
Finally, a DMS that goes above and beyond
What did sales from January tell us about the rest of 2017?
How to run a more efficient Service Department in 2017
We probably all agree that the goal of the dealership service department should be: (A) generate profit and (B) deliver the experience that keeps customers returning.
What we probably won’t agree...
Many leading retailers today collect more than half of their revenue online. They can
credit their success in large part to presenting all costs with no surprises in their
digital shopping carts....